FAQs
What is the primary responsibility of a Counter Manager at Laura Mercier?
The primary responsibility of a Counter Manager is to lead and develop the team to offer exceptional service and educate customers on Laura Mercier's award-winning products. They are empowered to drive the business, maximize sales opportunities, and create a local community around the Laura Mercier brand.
What kind of training and development can I expect as a Counter Manager?
As a Counter Manager, you will receive innovative and artistry-led training. Additionally, you will have the opportunity to collaborate with your Area Manager, Education, and HR to draw on your previous management and retail artistry experience to build a business plan aimed at achieving your KPIs and driving team performance.
What should I bring in terms of experience to be successful in this role?
To be successful in the Counter Manager role, you should have demonstrable retail management experience, strong artistry skills (ideally with a qualification), and proven ability to communicate effectively with your Area Manager regarding business performance. Experience in coaching and developing others is also essential.
What qualities are important for someone in this position?
Important qualities for a Counter Manager include excellent communication skills, the ability to drive KPIs and sales targets, and a strong capability to inspire and motivate a team. Additionally, being innovative and engaging with customers is crucial to foster a positive local community around the Laura Mercier brand.
How does Laura Mercier support the growth of their employees?
Laura Mercier is part of the Orveon Group, which is committed to developing its people. The company offers comprehensive tools and training to ensure that employees can meet their professional goals and nurture their talents, thereby enhancing their career growth within the brand and group.
What kind of products will I be working with as a Counter Manager?
As a Counter Manager, you will work with a wide range of products including cosmetics, skincare, body & bath products, and fragrances, all designed for various ages and skin types, in line with Laura Mercier's philosophy.
What kind of customer engagement strategies should I implement?
You should think uniquely and innovatively to engage new customers and delight existing ones. This could involve utilizing your artistry expertise and networking skills to create events, demonstrations, and community engagements that foster a strong local Laura Mercier community.
Will I have accountability for the business performance in this role?
Yes, as a Counter Manager, you will take accountability for driving your own business performance at Laura Mercier, which includes maximizing sales opportunities and achieving the goals outlined in your business plan.