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Court Usher

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HM Courts & Tribunals Service (HMCTS)

9d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Government & Politics
  • Canterbury

AI generated summary

  • You need strong customer service skills, public service experience, computer proficiency, and flexibility to work at various courthouses.
  • You will manage court attendees, provide information, handle post and data entry, support judiciary, operate equipment, and assist with administration in a flexible work environment.

Requirements

  • Strong customer focus and service skills
  • Experience of working with the public in a busy public service environment.
  • Ability to use a computer at the level required for the work
  • Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

Responsibilities

  • Reception of parties to court
  • Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
  • Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
  • Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
  • Answering face to face enquiries
  • Keeping parties informed of changes e.g., of courtrooms and hearing times
  • Data Entry and recording
  • Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g., issuing jury payments, spending petty cash under instruction.
  • Post Handling
  • Opening, sorting, distributing and dispatching post as required
  • Collecting and delivering post from appropriate offices
  • Administration
  • Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
  • Providing support to colleagues & judiciary outside of court / hearing times
  • General clerical work, including use of computers and Switchboard
  • Filling out forms
  • Operating recording equipment and maintaining records of recordings of hearings
  • Sort and deliver lists of hearings for internal & external notice boards
  • Correspondence
  • Completing standard forms, etc where the information is clearly defined.
  • Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
  • Monitoring Stock
  • Ensuring Court rooms are supplied against requirements for relevant forms and stationery
  • Collecting and delivering stationary around the offices
  • Operating equipment
  • Office and court equipment e.g., computers, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
  • Handling telephone calls
  • Answering standard enquiries and passing messages to others.
  • Arranging meetings
  • Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
  • Using electronic diaries
  • Other duties
  • The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

FAQs

What is the salary for the Court Usher position?

The salary for the Court Usher position is £22,096.

Where is the Court Usher position located?

The Court Usher position is based at Maidstone Combined Court, ME16 8EQ, with travel to Canterbury Crown Court as required.

What type of contract is being offered for this role?

The position is offered on a fixed-term contract for a period of up to 12 months.

How many positions are available for the Court Usher role?

There are 2 positions available for the Court Usher role.

What are the working hours for the Court Usher position?

The Court Usher position is a full-time role.

What essential skills are required for this job?

The essential skills required include strong customer focus and service skills, experience of working with the public in a busy public service environment, and the ability to use a computer at the level required for the work.

What benefits are included with this position?

Benefits include access to learning and development, a Civil Service pension with an employer contribution of 28.97%, annual leave, public holidays, and a working environment that supports flexible working options.

Is there a requirement for security checks for applicants?

Yes, successful candidates must undergo a criminal record check and complete baseline personnel security standard checks.

What nationality requirements must applicants meet for this role?

This job is open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries with the right to work in the UK, and EU/EEA nationals with settled or pre-settled status.

How does the selection process work for this position?

The selection process uses Success Profiles and will assess your behaviours, strengths, and experience.

Is the Court Usher position eligible for flexible working?

Yes, the role supports a range of flexible working options to enhance work-life balance.

HM Courts & Tribunals Service (HMCTS)

We're responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Law
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

This is the official LinkedIn page for the HM Courts & Tribunals Service. We are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are also responsible for non-devolved tribunals in Scotland and Northern Ireland. We work with an independent judiciary to provide a fair, efficient and effective justice system. We employ around 17,000 staff and operate from locations in England, Wales, Scotland and Northern Ireland. Through the courts and tribunals we give people and businesses access to justice, including: - victims and witnesses of crime - defendants accused of crimes - consumers in debt or with other disputes - people involved in the adoption or protection of children - businesses involved in commercial disputes - individuals asserting their employment rights or challenging the decisions of government bodies - people affected by relationship breakdown We follow the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly and more responsive justice system for the public. We’re responsible for: - providing the supporting administration for a fair, efficient and accessible courts and tribunal system - supporting an independent judiciary in the administration of justice - driving improvements across all aspects of the administration of the courts and tribunals - collaborating effectively with other justice organisations and agencies, including the legal professions, to improve access to justice - working with government departments and agencies to improve the quality and timeliness of their decision- making, which will reduce the number of cases coming before courts and tribunals All our commercial contract opportunities over £10,000 can be found on the GOV.UK Contract Finder service: https://www.gov.uk/contracts-finder For more information on how we use social media, visit: https://bit.ly/2TDvAUV