Court Usher - (

HM Courts & Tribunals Service (HMCTS)

1mo ago

Job
Full-time
Entry Level
Government & Politics
Facilities Management
Norwich

AI generated summary

You need strong customer service skills, public service experience, basic computer proficiency, and flexibility to work at various courthouses and HMCTS offices as needed.
You will greet court users, manage inquiries, assist with courtroom processes, handle correspondence, maintain records, operate equipment, and support judicial staff with administrative tasks.

Requirements

Strong customer focus and service skills
Experience of working with the public in a busy public service environment.
Ability to use a computer at the level required for the work
Whilst initially you will be allocated to a specific court or office base, there will be a need for flexibility to work on an ad hoc basis at other courthouses and local HMCTS offices.

Responsibilities

Reception of parties to court
Including members of the public, judiciary, juries, solicitors and barristers, the police, representatives of external Agencies etc.
Providing information related to proceedings, escorting court users into and from the building, swearing oaths etc.
Calling people into court / hearing rooms in priority order, discussing with Court Clerks and Legal Advisers and liaising with the Witness Service as necessary
Answering face to face enquiries
Keeping parties informed of changes e.g., of courtrooms and hearing times
Data Entry and recording
Resulting, checking accuracy and completeness against guidelines or a proforma, straightforward money handling e.g., issuing jury payments, spending petty cash under instruction.
Post Handling
Opening, sorting, distributing and dispatching post as required
Collecting and delivering post from appropriate offices
Administration
Collecting and delivering files and bundles to the judiciary and clerks ensuring they have the necessary papers
Providing support to colleagues & judiciary outside of court / hearing times
General clerical work, including use of computers and Switchboard
Filling out forms
Operating recording equipment and maintaining records of recordings of hearings
Sort and deliver lists of hearings for internal & external notice boards
Correspondence
Completing standard forms, etc where the information is clearly defined.
Straightforward drafting such as acknowledgements and receipting, confirmations, court orders, warrants etc.
Monitoring Stock
Ensuring Court rooms are supplied against requirements for relevant forms and stationery
Collecting and delivering stationary around the offices
Operating equipment
Office and court equipment e.g., computers, scanners, photocopiers, switchboards, franking machines, messaging equipment, tape, and video recorders etc.
Handling telephone calls
Answering standard enquiries and passing messages to others.
Arranging meetings
Preparing rooms for hearings, tribunals, trials, meetings and clearing the court / hearing room down at the end of the day etc.
Using electronic diaries
Other duties
The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

FAQs

What is the salary for the Court Usher position?

The salary for the Court Usher position is £23,311, pro-rata.

Is this a permanent position?

No, this is a fixed-term position for a period of up to 12 months.

What are the working patterns available for this role?

The working patterns available include flexible working, job share, and part-time.

What are the location specifics for the job?

This position is based at Norwich Magistrates Court, Norwich, NR3 1UP.

How many jobs are available for this role?

There is 1 job available for this role.

What is the expected working schedule for the successful candidate?

The successful candidate must be able to work 2 full days, ideally on Wednesday and Friday or Thursday and Friday, at 0.4 FTE.

Are there any essential skills or criteria required for this position?

Yes, essential skills include strong customer focus and service skills, experience of working with the public in a busy public service environment, and the ability to use a computer at the level required for the work.

Will I need to undergo a background check?

Yes, successful candidates must undergo a criminal record check.

What benefits are offered with this position?

Benefits include access to learning and development, flexible working options, a Civil Service pension with an employer contribution of 28.97%, annual leave, public holidays, and a season ticket advance.

Who should I contact for more information about the job?

For more information, you can contact the SSCL Recruitment Enquiries Team at Moj-recruitment-vetting-enquiries@gov.sscl.com or call 0845 241 5359.

HM Courts & Tribunals Service (HMCTS)

We're responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Law

Industry

1001-5000

Employees

2011

Founded Year

Mission & Purpose

This is the official LinkedIn page for the HM Courts & Tribunals Service. We are responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. We are also responsible for non-devolved tribunals in Scotland and Northern Ireland. We work with an independent judiciary to provide a fair, efficient and effective justice system. We employ around 17,000 staff and operate from locations in England, Wales, Scotland and Northern Ireland. Through the courts and tribunals we give people and businesses access to justice, including: - victims and witnesses of crime - defendants accused of crimes - consumers in debt or with other disputes - people involved in the adoption or protection of children - businesses involved in commercial disputes - individuals asserting their employment rights or challenging the decisions of government bodies - people affected by relationship breakdown We follow the Ministry of Justice’s strategic vision for reform, to create a more effective, less costly and more responsive justice system for the public. We’re responsible for: - providing the supporting administration for a fair, efficient and accessible courts and tribunal system - supporting an independent judiciary in the administration of justice - driving improvements across all aspects of the administration of the courts and tribunals - collaborating effectively with other justice organisations and agencies, including the legal professions, to improve access to justice - working with government departments and agencies to improve the quality and timeliness of their decision- making, which will reduce the number of cases coming before courts and tribunals All our commercial contract opportunities over £10,000 can be found on the GOV.UK Contract Finder service: https://www.gov.uk/contracts-finder For more information on how we use social media, visit: https://bit.ly/2TDvAUV