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Creative Operations Officer

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Storm Ideas

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Creative Arts & Fashion
    Media & Journalism
  • Germany, +15
    Remote

AI generated summary

  • You must have client-facing experience, proficiency in Airtable, process design skills, strong communication, adaptability, attention to detail, basic coding knowledge, and marketing process understanding.
  • You will support media teams, troubleshoot issues, manage client data, design workflows, collaborate on system enhancements, automate processes, and research new content tools.

Requirements

  • Proven experience in providing frontline support or other client-facing communication, preferably within a media marketing or digital advertising environment
  • High level of proficiency in the Airtable platform with the ability to leverage its features for enhanced workflow management and process automation. Strong proficiency in similar software platforms such as Monday.com, Asana, Jira, may also be considered if described
  • Strong skills in process design, getting hands-on with building streamlined and efficient workflows tailored to client requirements
  • Excellent communication skills to present processes to client audiences with varying levels of expertise
  • Confident in engaging with clients and colleagues to identify and discuss potential problems
  • Capable of working independently while ensuring clear and consistent communication with managers and team members
  • Strong adaptability/technical aptitude for software and systems
  • Unparalleled attention to detail
  • Basic level of familiarity with programming languages, particularly JavaScript or HTML
  • Understanding of marketing processes, campaign execution, and media planning
  • Familiarity with the landscape of no/low-code solutions for automation and efficiency

Responsibilities

  • As a Creative Operations Officer, you will play a crucial role in providing comprehensive solutions to media teams utilizing Storm’s process design services. You will be part of our remote global team building and maintaining client systems, but also troubleshoot issues and ensure the smooth experience of users as most of our clients are based in the PST time zone. Your critical eye and attention to detail will allow you to spot reported problems and tailor solutions for maximum effectiveness and efficiency.
  • This position requires a combination of creative thinking, stellar communication skills, and technical acumen. If you are passionate about finding better ways to work and have a flair for cutting right to the heart of a problem, this role is perfect for you.
  • Act as a point of contact for client teams, responding to queries and providing troubleshooting advice via various channels (e.g., email, chat, video conferencing)
  • Populating tools with client data, checking consistency, and solving for any discrepancies
  • Opportunities to design workflow and process for name-brand clients
  • Collaborate with cross-functional teams to develop and implement system enhancements, such as automation, integrations, and workflow optimizations
  • Building automated processes customised to client needs, using a combination of no/low-code tools and simple scripting with support for learning and growth
  • Exploring solutions to increase efficiency in internal and client workflows
  • Research new media and content tools to stay on the cutting edge of workflow solutions

FAQs

What is the salary range for the Creative Operations Officer position?

The salary range for this position is between 34,000 and 39,000 USD per year.

Is the role fully remote?

Yes, this is a fully remote position, allowing you to work from anywhere within the PT time zone.

What type of clients will I be working with?

You will be working with globally recognizable brands in the US entertainment industry.

What kind of benefits are offered?

Benefits vary depending on the country but access to various perks is provided.

What are the key responsibilities of the Creative Operations Officer?

Key responsibilities include providing frontline support, troubleshooting, populating tools with client data, designing workflows, and collaborating with cross-functional teams.

What qualifications are necessary for the position?

Important qualifications include experience in frontline support, proficiency in Airtable and similar platforms, strong process design skills, and excellent communication abilities.

Are programming skills required for this role?

Basic familiarity with programming languages like JavaScript or HTML is nice to have but not strictly required.

What tools and technologies will I be using?

You'll be using the latest tools, hardware, and methodologies, including no/low-code solutions for automation and efficiency.

How does the recruitment process work?

The recruitment process starts with a task to demonstrate your skills, followed by an interview where you'll present your task and engage in a Q&A session.

What is the employment type for this position?

This is a permanent, full-time employment contract.

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Storm Ideas

Technology
Industry
51-200
Employees
2008
Founded Year

Mission & Purpose

Storm Ideas is a specialist agency focused on the intersection of media, entertainment and technology.