FAQs
What are the primary responsibilities of the Credit Controller role?
The primary responsibilities include collecting outstanding debts from business clients, minimizing bad debt, maintaining cash flow, resolving customer queries promptly, maintaining collections notes in customer accounts, and coordinating with other areas of the business to ensure clients on “stop” are not supplied with additional services.
What experience is necessary for this position?
Previous experience in a fast-paced, high-volume credit control position is essential for this role.
What skills are important for a Credit Controller?
Important skills include proficiency in Excel, excellent telephone and rapport building skills, dedication to high standards of customer service, and the ability to work independently while maintaining a team-based outlook. Experience with SAP is also advantageous.
Is prior experience with any specific software required for this job?
While proficiency in Excel is essential, experience with SAP would be an advantage but is not mandatory.
Will there be training for new hires in this role?
Yes, a comprehensive induction will be provided to help new hires acclimate to their responsibilities.
Where is this position based, and what are the attendance requirements?
This position is based in the Milton Keynes office, with site attendance required on a regular basis, currently 2 days per week.
What does the role require regarding communication with clients?
The role requires effective communication to chase outstanding debts, resolve customer queries promptly, and maintain high standards of customer service through debt collection calls.
How does the role of Credit Controller contribute to the overall finance team?
The Credit Controller works closely with the Credit Manager and coordinates activities with other finance teams and departments to ensure accurate records, maintain cash flow, and support the financial health of the organization.
What is the importance of maintaining collections notes in customer accounts?
Maintaining collections notes is crucial for tracking interactions, ensuring follow-ups are managed efficiently, and providing a clear history of communications and actions taken regarding outstanding debts.