Logo of Huzzle

Home

Matches

Explore

Manage

Crew Accommodation Agent - Dubai

image

Corpay

Sep 9

  • Job
    Full-time
    Mid Level
  • Customer Relations
  • Abu Dhabi

AI generated summary

  • You should have strong interpersonal, organizational, and communication skills, 3+ years in hotel/travel, proficiency in Microsoft Office, and flexibility for shifts; English required, additional languages a plus.
  • You will coordinate crew accommodations, manage escalations, liaise with clients, utilize systems for bookings, source hotels, handle vendor payments, foster team communication, and support special projects.

Requirements

  • Interpersonal Skills: Excellent interpersonal and client relationship skills with the ability to interact effectively with clients and business partners both electronically and via telephone.
  • Organizational Skills: Strong organizational and multi-tasking skills.
  • Communication Skills: Strong writing, communication, and negotiation skills.
  • Team and Independent Work: Ability to work independently and as a contributing team member.
  • Hotel Industry Knowledge: Familiarity with hotel sourcing and rate negotiation, with a thorough understanding of market and contractual needs.
  • Technical Proficiency: Excellent PC skills, including proficiency in Microsoft Outlook, Word, Excel, and PowerPoint software.
  • Flexibility: Availability to work shift work, willingness to work long hours during irregular operations, and flexibility to adjust schedules as per client requirements.
  • Transportation and Remote Work: Reliable transportation for on-site work and a dependable internet connection for potential remote work in a quiet home environment (Overtime or office closures).
  • Experience: A minimum of 3 years of experience in the hotel/travel industry or a similar role is highly preferred.
  • Qualifications:
  • Education: High school diploma or GED Certificate is required. Some college education is preferred but not required.
  • Language Skills: Fluent in English is required. Proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is a plus.
  • Industry Experience: Prior experience in the hotel/travel industry or customer service/call center roles is highly preferred.

Responsibilities

  • - Coordinate Crew Accommodations: Book and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
  • - Manage Escalations: Handle emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.
  • - Client Coordination: Act as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.
  • - Communication and Problem-Solving: Facilitate effective communication with internal departments and management to expedite work and resolve problems.
  • - Resource Management: Ensure that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.
  • - System Utilization: Efficiently use all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.
  • - Hotel Sourcing: Identify suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.
  • - Vendor Payments: Manage payments to hotel and transportation vendors in accordance with contractual terms.
  • - Team Leadership: Foster a positive work environment with open, respectful communication and professional behavior, promoting a "CAN DO" attitude among the client and all TAC colleagues.
  • - Incident Reporting: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.
  • - Attendance and Policy Adherence: Maintain impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.
  • - Support and Special Projects: Assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

FAQs

What is the main responsibility of a Crew Accommodation Agent?

The main responsibility of a Crew Accommodation Agent is to oversee and coordinate hotel and ground transportation bookings for airline crew members while managing communications and resolutions of booking issues.

What tools will I be using in this role?

You will be using our proprietary system CrewHub (CrewRez), as well as Microsoft Outlook, Word, Excel, and PowerPoint to process, track, and report transactions.

How many years of experience do I need to apply for this position?

A minimum of three years of experience in the hotel/travel industry or a similar role is highly preferred.

Is there an opportunity for growth in this role?

Yes, this position offers opportunities for career development and advancement within the organization.

What kind of work hours can I expect?

This role requires flexibility, including shift work and the willingness to work long hours during irregular operations as per client requirements.

Do I need to know multiple languages to apply?

While fluent English is required, proficiency in additional languages such as Italian, German, French, Spanish, or Portuguese is considered a plus.

What educational qualifications do I need for this job?

A high school diploma or GED Certificate is required, while some college education is preferred but not mandatory.

Will I be handling client interactions directly?

Yes, you will act as the primary liaison between the client's Crew Scheduling and other relevant departments, facilitating effective communication and problem resolution.

How is vendor payment managed in this role?

You will be responsible for managing payments to hotel and transportation vendors in accordance with contractual terms.

Are there any special projects I might be involved in?

Yes, you will assist the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, troubleshooting, and work on special projects as assigned.

image

Corpay

Finance
Industry
10,001+
Employees
2000
Founded Year

Mission & Purpose

Corpay is a global financial technology company that specialises in providing comprehensive payment and foreign exchange solutions for businesses. They offer services such as international payments, risk management, and currency exchange to streamline and optimise financial transactions for their clients. The ultimate mission of Corpay is to simplify and enhance the way businesses manage their global payments and currency needs, ensuring efficiency and cost-effectiveness. Their purpose is to empower organisations by delivering innovative financial solutions that improve their operational agility and financial performance in an increasingly complex global market.