Logo of Huzzle

Home

Matches

Explore

Manage

CRM Operations Manager (m/f/d)

image

Flix

13d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Marketing
  • Berlin

AI generated summary

  • You need 2+ years CRM experience, hands-on with mobile applications, ideally Braze, strong analytical skills, a data-driven mindset, and an understanding of API integrations and microservices.
  • You will manage CRM platform setup, drive app engagement, develop multichannel strategies, optimize workflows, analyze data, ensure compliance, and collaborate with teams to meet business goals.

Requirements

  • 2+ years CRM experience in a tech driven environment.
  • 2+ years hands-on experience with configuring and optimizing a CRM tool for mobile applications, Braze specific experience is a very strong plus.
  • Ability to transform business needs into system and process requirements.
  • Interested in technical processes and motivated to collaborate closely with engineering teams.
  • You think customer first, and you proactively raise opportunities along the lifecycle.
  • Proven strong analytical and problem-solving skills with a data-driven mindset.
  • Experience using API integrations for driving app engagement ideal, with a good understanding of data structures and microservice.
  • Fluency in English is a must.

Responsibilities

  • Ensure excellence in our new CRM platform set-up (Braze), working with Tech teams across the company
  • Focus on driving App engagement and growth topics by enabling multichannel communication
  • Enable revenue drivers in alignment with the CRM Communication team by developing operational flows on a global scale (Flix is present in 40+ countries worldwide)
  • Drive the technical and operational implementation and optimization of our CRM tool Braze
  • Develop and maintain workflow automations, integrations, and personalization that drive efficiency & relevance.
  • Collaborate with different marketing, product and engineering teams, ensuring CRM technical solutions align with business goals
  • Analyze CRM data to drive insights and recommendations for customer flows
  • Ensure data quality and compliance through audits and analysis
  • Contribute to our yearly and quarterly objectives by pitching your ideas and taking over ownership of tasks
  • Maintain a good understanding of emerging technologies and CRM best practices

FAQs

What is the main responsibility of the CRM Operations Manager at Flix?

The main responsibility is to ensure excellence in the new CRM platform set-up (Braze), drive app engagement and growth, develop operational flows for revenue alignment, and optimize the CRM tool for efficiency and relevance.

What experience is required for this position?

Candidates should have 2+ years of CRM experience in a tech-driven environment and at least 2+ years of hands-on experience configuring and optimizing a CRM tool for mobile applications, with Braze-specific experience being a strong plus.

Is knowledge of data structures and microservices important for this role?

Yes, a good understanding of data structures and microservices is ideal, especially concerning API integrations for driving app engagement.

What language skills are necessary for this position?

Fluency in English is a must.

Does Flix offer flexible work hours?

Yes, Flix offers trust-based hours allowing employees to organize their own schedules.

Is there any support for employee well-being?

Yes, Flix provides a competitive paid time off package, mental health support including consultations with a psychologist, and discounts on UrbanSportsClub memberships.

How does Flix promote diversity in the workplace?

Flix celebrates diversity and does not discriminate based on race, color, religion, gender, nationality, sexual orientation, or any other legally protected characteristics.

Where is this position based?

This position is based in Berlin, Germany.

What benefits does Flix offer related to travel?

Employees enjoy free Flix rides and can bring friends and family at half price.

Can I still apply if I don't meet all the requirements listed in the job description?

Yes, Flix encourages candidates to apply even if they do not meet 100% of the requirements, as unique skills and experiences are valued.

image

Flix

Technology
Industry
1001-5000
Employees
2011
Founded Year

Mission & Purpose

Flix is a global travel tech leader providing sustainable and affordable travel options to more than 60 million yearly travelers in 43 countries through its brands FlixBus, FlixTrain, Greyhound, and Kamil Koç. By combining network planning, marketing, and pricing, Flix uses innovative solutions to enable comfortable, sustainable, and affordable travel worldwide. Through our tech platform and user-friendly app, Flix creates a travel experience tailored to passengers' needs and connects travelers with local business partners providing transportation, ensuring a modern fleet that adheres to the highest safety standards. This asset-light business model has turned a European start-up into a leading and globally expanding travel-tech champion. Flix is pioneering and testing alternative drives with a long-term strategy to progressively decarbonize its fleet. Together with our partners and customers, we are driving transformative change towards the future of mobility, gradually reshaping the mobility sector and enabling more sustainable travel modes.