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Cruise Travel Coordinator

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arrivia

Aug 30

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Mumbai

Requirements

  • Strong organizational and time management skills
  • Attention to detail and accuracy
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office, especially Excel
  • Analytical mindset and problem-solving abilities
  • Experience in the travel industry or accounting is a plus, but not required.

Responsibilities

  • Cruise Administration: Handle advanced cruise concepts, including supplier notifications, cancellations, payments, and reconciliation.
  • Data Analysis: Analyze data to identify discrepancies and ensure accuracy in financial transactions.
  • Customer Support: Provide exceptional customer service through phone calls and emails, resolving inquiries and addressing concerns.
  • System Management: Maintain and update reservation systems, ensuring data integrity and efficiency.
  • Process Improvement: Identify opportunities to streamline workflows and enhance operational efficiency.

FAQs

What is the primary role of a Cruise Travel Coordinator?

The primary role of a Cruise Travel Coordinator involves ensuring the smooth functioning of travel services, particularly in complex cruise administration, which includes handling supplier notifications, cancellations, payments, and reconciliation.

What skills are required for the Cruise Travel Coordinator position?

The ideal candidate should possess strong organizational and time management skills, attention to detail and accuracy, excellent verbal and written communication skills, proficiency in Microsoft Office (especially Excel), an analytical mindset, and problem-solving abilities.

Is experience in the travel industry necessary for this role?

Experience in the travel industry or accounting is a plus but not required for the Cruise Travel Coordinator position.

What type of work environment can I expect?

You can expect a collaborative and supportive work environment that encourages professional growth and development.

What benefits are offered with this position?

The position offers a competitive salary and benefits package, along with opportunities for professional growth and development.

How can I apply for the Cruise Travel Coordinator position?

Interested candidates are encouraged to apply by submitting their application as indicated in the job posting.

What kind of customer support duties does this role entail?

This role entails providing exceptional customer service through phone calls and emails, resolving inquiries, and addressing customer concerns.

What are the opportunities for process improvement in this role?

The Cruise Travel Coordinator will identify opportunities to streamline workflows and enhance operational efficiency as part of their responsibilities.

Let the power of travel fuel the freedom to grow.

Travel & Leisure
Industry
1001-5000
Employees
1997
Founded Year

Mission & Purpose

Arrivia is a leading travel loyalty and benefits provider, specialising in creating tailored travel and lifestyle rewards programmes for businesses across various industries. They work with partners such as cruise lines, resorts, and airlines to offer exclusive travel deals and experiences to customers through their loyalty programmes. Their ultimate mission is to make travel more accessible and rewarding by helping companies enhance customer engagement and satisfaction through unique travel incentives. Arrivia's purpose is to empower businesses to drive loyalty and retention by delivering world-class travel experiences and benefits to their customers.