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Elsevier

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
  • Chennai
  • Quick Apply

AI generated summary

  • You need customer service experience, strong problem-solving skills, adaptability, proficiency in Microsoft Office (especially Excel), fluent English communication, and teamwork abilities.
  • You will support sales reps with order processing, quotes, and product training, ensure timely delivery, collaborate with stakeholders for feedback, and resolve customer issues effectively.

Requirements

  • Have good experience in a customer service or customer-facing role
  • Be a great problem solver, resolving problems using existing solutions
  • Be able to adapt and flex to deliver multiple priorities in a rapidly changing administrative environment
  • Have excellent computer skills in Microsoft Office with proficiency in Excel and the ability to learn new systems
  • Be fluent in English, verbal and written and have excellent all-round communication skills
  • Able to work as a team player and to effectively collaborate within a matrix organization

Responsibilities

  • Providing administrative support to sales representatives and channel partners for order processing, customer quotes, sales information, product training and financing
  • Following our internal procedures and practices to ensure successful on-time delivery of our products to our customers
  • Collaborating and communicating with customers and stakeholders to gather requirements and feedback
  • Resolving problems by clarifying issues, researching and implementing solutions and escalating unresolved problems

FAQs

Do we support remote work?

Yes, we offer a flexible hybrid working pattern that allows for remote work.

Do we support medicare?

Yes, we provide comprehensive health insurance that covers you and your immediate family, including extended health insurance options.

What are the working hours for this role?

The role offers flexible hours, allowing you to adjust your working times throughout the day.

What qualifications are required for this position?

Candidates should have experience in a customer service or customer-facing role, be proficient in Microsoft Office with strong Excel skills, and possess excellent communication abilities in English.

Are there opportunities for professional development?

Yes, the role provides opportunities to learn cutting-edge administrative skills and create complex reports, fostering both personal and professional growth.

What benefits does Elsevier offer to its employees?

Elsevier offers a variety of benefits including comprehensive health insurance, group life and accident insurance, flexible working arrangements, an employee assistance program, and various paid time off, among others.

Is there support for new parents?

Yes, we offer modern family benefits, including maternity, paternity, and adoption support, as well as a new baby gift to celebrate parenthood.

How does Elsevier ensure a good work-life balance for employees?

We promote a healthy work-life balance through flexible working arrangements and various wellbeing initiatives.

What kind of support is available for employees facing personal challenges?

Our Employee Assistance Program provides access to support for both personal and work-related challenges.

Is accessibility considered in the hiring process?

Yes, Elsevier is committed to providing a fair and accessible hiring process and offers accommodations for applicants with disabilities or other needs.

Elsevier

Because informed decisions lead to better outcomes

Consulting
Industry
5001-10,000
Employees
1880
Founded Year

Mission & Purpose

As a global leader in information and analytics, Elsevier helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. We do this by facilitating insights and critical decision-making for customers across the global research and health ecosystems. In everything we publish, we uphold the highest standards of quality and integrity. We bring that same rigor to our information analytics solutions for researchers, health professionals, institutions and funders. Elsevier employs 8,700 people worldwide. We have supported the work of our research and health partners for more than 140 years. Growing from our roots in publishing, we offer knowledge and valuable analytics that help our users make breakthroughs and drive societal progress. With the Elsevier Foundation and our external Inclusion & Diversity Advisory Board, we work in partnership with diverse stakeholders to advance inclusion and diversity in science, research and healthcare in developing countries and around the world.