Logo of Huzzle

Home

Matches

Explore

Manage

Find 52,000+ jobs, internships & events from 6,000+ top companies on Huzzle using AI

Customer Account Associate

image

Nestlé

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Arlington

AI generated summary

  • You should have a bachelor's degree or 1-2 years of experience, strong organizational skills, attention to detail, proficiency in Microsoft Office, and good communication abilities.
  • You will manage trade audits, support account teams, resolve claims, oversee customer systems, coordinate item setups, and handle pricing discrepancies to drive profitable results.

Requirements

  • Bachelor’s degree preferred, or 1-2 years of relevant work experience
  • Previous experience in an administrative or support role is preferred
  • Strong organizational and time management skills
  • Excellent attention to detail and accuracy
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Familiarity with SharePoint and other collaboration tools is a plus
  • Ability to work independently and prioritize tasks effectively
  • Strong communication and interpersonal skills

Responsibilities

  • Trade Auditing/Analysis (Deductions, Fines, Claims, Post-Audit Work) (40% of Role)
  • Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
  • Management of Customer post-audit claims
  • Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
  • Participate in customer meetings to resolve claims with third party vendors
  • Deduction Workflow Administrative Management
  • Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
  • Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
  • Drive collections of unauthorized deductions and application credits from the customer
  • Support Customer Metric Forecasting
  • Manage off invoice and input of planning tools
  • Ensure off invoice trade events align with customer systems
  • Tie out customer forecast to Nestle internal forecast
  • Trade & deduction management & new item setup + reconciliation
  • Post Audit Disputes
  • Manage all external systems and ensure 100% post-audit response
  • Collection of unauthorized deductions/deducted post audits
  • Meeting support for external customer specific system meetings
  • Customer Distributor Support (10% of AA Role)
  • Communicate with Nestlé Retail Services regarding logistics and distribution activities
  • NRS Workbooks/Service for CAMS and Sell sheets
  • Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
  • Fix broken connections between distributors and customer back end
  • Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.
  • Customer Account Team Support & Systems Administration (50% of AA Role)
  • Manage customer forms, ensuring accurate and up to date information.
  • Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
  • Attendance and travel to industry events, and internal business planning meetings with account team leadership
  • Assist with item setup, including entering relevant data into the Osprey system
  • Maintain price point information for products, ensuring accuracy and consistency.
  • Support the team in setting up new items in the systems.
  • Maintain responsibility for automated customer reports
  • Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
  • Retailer Dates Forms
  • Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
  • Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
  • Price Deal discrepancies Management
  • Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
  • Promotional contracts management of work in customer system
  • Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
  • Manage sample ordering process and track sample inventory

FAQs

Do we support remote work?

This position requires 3 days in the office (Tuesday, Wednesday, Thursday), so 100% remote work is not an option.

What are the main responsibilities of the Customer Account Associate?

The main responsibilities include trade auditing and analysis, customer distributor support, and customer account team support and systems administration.

What qualifications are preferred for this role?

A Bachelor’s degree is preferred, or 1-2 years of relevant work experience.

Is experience in an administrative role required?

Previous experience in an administrative or support role is preferred, but not necessarily required.

What skills are essential for this position?

Strong organizational and time management skills, excellent attention to detail and accuracy, proficiency in Microsoft Office Suite, and strong communication and interpersonal skills are essential.

What is the company’s stance on inclusivity?

Nestlé is committed to maintaining an inclusive workplace and actively seeks diversity in its applicants, ensuring equal opportunity employment.

Are veterans encouraged to apply for this position?

Yes, veterans and separated service members are encouraged to apply, as the skills gained while serving are highly valued.

What type of analysis will the Customer Account Associate be responsible for?

The Associate will support trade deduction analysis, reconciliation, and management of customer post-audit claims.

What collaborative tools are beneficial for this role?

Familiarity with SharePoint and other collaboration tools is considered a plus for this position.

What kind of environment does Nestlé promote for its employees?

Nestlé promotes a supportive and collaborative environment that encourages innovation, strategic thinking, and continuous learning for employee growth.

image

Nestlé

Unlocking the power of food to enhance quality of life for everyone, today and for generations to come.

Retail & Consumer Goods
Industry
1-10
Employees

Mission & Purpose

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future. We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland. Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020. Our portfolio covers almost every food and beverage category –offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. House rules: https://nes.tl/HouseRules

Culture & Values

  • Respect for ourselves

    Respect starts with self-respect. Being true to ourselves, while acting with integrity, fairness and authenticity.

  • Respect for others

    Respecting others is about meeting our promises. It’s about quality in our products, our brands and everything we do.

  • Respect for diversity

    Respect for other ways of thinking, other cultures and all aspects of society requires inclusiveness and openness in all our interactions.

  • Respect for the future

    Respect for the future of our planet and future generations compels us to act with responsibility and courage, even if it’s difficult.

Benefits

  • Competitive remuneration

    You’ll be recognized for your contribution with a competitive salary and benefits package. And you may benefit from savings plans, insurances, loans, and discounted or free Nestlé products. You could even grab a bargain on retail products, services and activities.

  • Location-specific opportunities

    Our working environments vary greatly, so depending on your job and your location, you could benefit from flexible working opportunities, volunteering programs, the ability to bring a pet to work, and much more.

  • International mobility

    We offer opportunities to develop your career in different countries around the world. Global mobility plays an important part in developing Nestlé’s talent and our brands.

  • Health and wellbeing at work

    Our employee health programs will help you develop and maintain a healthy lifestyle, with health checks, health care, onsite cafeterias and fitness centres, sport and other activities.

  • Employee support

    More than ever, it is important that you are emotionally supported while at work and at home to be resilient and feel good as you carry out your everyday activities. We provide access to confidential counsellors to help when the unexpected happens or you are feeling overwhelmed.

  • Parental leave

    With a minimum of 18 weeks paid parental leave for the primary caregiver, plus the opportunity to take further leave, your new family life can get off to a great start. Your work location may provide additional benefits and resources such as dedicated feeding rooms or creches.