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Customer Advisor

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Boots UK

1mo ago

Applications are closed

  • Job
    Full-time
    Entry Level
  • Hospitality & Retail
  • London

Requirements

  • Full training is provided for this role, and we are looking for people who:
  • Excel in a varied environment, working at pace
  • Communicate and listen effectively
  • Enjoy working as part of a team, promoting a collaborative team dynamic
  • Know that the little things make the biggest difference for customer interactions
  • Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
  • It would be great if you also have:
  • Experience providing customer care and delivering great customer service but this is not essential.

Responsibilities

  • You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:
  • Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
  • Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
  • Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
  • Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of

FAQs

What is the job title for this position?

The job title for this position is Customer Advisor.

What is the location of the job?

The job is located in London, specifically at Olympic Park Westfield Stratford City.

What type of employment is offered for this position?

This position is a Fixed Term job with various hours available.

What is the starting hourly rate for this role?

The starting hourly rate for this role is £11.44, which can increase up to £12.02 across selected locations within London after 6 months in the role.

What are the main responsibilities of a Customer Advisor?

The main responsibilities include assisting customers, providing product advice, working at the tills, supporting store operations, promoting in-store offers, and ensuring the store remains clean and presentable.

What skills are required for this position?

Ideal candidates should excel in a fast-paced environment, communicate effectively, enjoy teamwork, understand the importance of customer interactions, and have a desire to represent the brand positively.

Is prior retail or customer service experience required for this role?

No, prior customer care or retail experience is not essential, although it would be beneficial.

What kind of training is provided for this role?

Full training is provided to ensure candidates are well-prepared for their responsibilities as Customer Advisors.

What benefits are offered to employees in this position?

Employees receive benefits including the Boots Retirement Savings Plan, a generous employee discount, and enhanced discounts for Boots brands, Boots Opticians, and Boots Hearingcare.

Who will the Customer Advisor report to?

The Customer Advisor will report to the Assistant or Store Manager.

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.