FAQs
What is the pay rate for the Customer Advisor position?
The pay rate for the Customer Advisor position is £12.15 per hour for those aged 21 and over, with varying rates for younger employees: £10.86 per hour for ages 18-20 and £9.42 per hour for ages 16-17. After completing the required retail induction stages, the pay will increase to £12.35 for ages 21+, £11.08 for ages 18-20, and £9.63 for ages 16-17.
Is there an opportunity for progression within the company?
Yes, there are opportunities for progression within the company through the Pavers Academy, which provides career pathways, online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes.
What are the working hours for this role?
The Customer Advisor role is a part-time position requiring 12 hours per week over 3 days. The hours will include a mixture of weekend and weekday working.
What benefits does the company offer to employees?
Benefits for employees include a generous staff discount scheme, increased holiday entitlement with service, a company contribution pension, access to the Pavers Foundation for charitable giving, well-being and financial support through RetailTRUST, and opportunities for professional development.
What qualities are essential for success in this role?
Essential qualities for success in this role include a 'can do' attitude, passion for customer service, teamwork, self-awareness, and the ability to maintain a friendly, engaging, and positive attitude.
What are the daily responsibilities of a Customer Advisor?
Daily responsibilities include delivering exceptional customer service, advising customers on shoe care and accessories, achieving daily KPIs, maintaining store standards and cleanliness, and supporting product placements and stockroom maintenance.
Does the company promote sustainability?
Yes, the company promotes sustainability and was the first major retailer to achieve Carbon Neutral status in 2021, which it continues to uphold annually.
Can I apply for this position if I have no previous retail experience?
Yes, previous experience is not mandatory as the company provides full training and support, though the right attitude and behaviors are essential for the role.
Where is the position located?
The Customer Advisor position is located at Jones Bootmaker in Old Broad St, London.
What is the company’s commitment to employee well-being?
The company shows a strong commitment to employee well-being through a supportive family environment, access to RetailTRUST for financial and well-being support, and a focus on job satisfaction and employee engagement.