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Customer Advisor- 13.5 hours- Harrogate- No late nights

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JoJo Maman Bébé

1mo ago

  • Job
    Full-time
    Entry & Junior Level

AI generated summary

  • You should have retail/customer service experience, IT skills, strong product knowledge, sales ability, teamwork skills, attention to detail, and flexibility for a retail environment.
  • You will assist customers with product inquiries, manage Omni-Channel orders, continuously learn, maintain store presentation, and embody brand values through collaboration and active listening.

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
  • You’ll need a self-developing mentality and a curiosity to learn new products independently
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
  • Please note: We will only recruit individuals who are over the school leaver's age

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.
  • Be a brand ambassador, safeguarding our values and ethos.
  • Demonstrate honesty and respect in every interaction.
  • Foster collaboration and open, active listening.
  • Take ownership of all aspects of the role.

FAQs

What are the working hours for the Customer Advisor position?

The position typically requires 13.5 hours a week, with shifts typically arranged as 2 x 4 hours and 1 x 5.5 hours, although flexibility is required to meet store needs.

Are there any late-night shifts in this role?

No, there are no late-night shifts for this position.

Do I need previous retail experience to apply?

Yes, previous retail, customer service, and sales experience are required for this role.

What types of duties will I be responsible for in this role?

You will assist customers with various needs, prepare Omni-Channel orders, maintain the store’s appearance, and continuously develop your product knowledge.

Is training provided for new employees?

Yes, there is an embrace of an “It’s up to you” learning environment with ongoing training and development opportunities.

What benefits does JoJo offer to employees?

Benefits include extra annual leave, a birthday day off, a bonus scheme, an enhanced pension scheme, a cycle to work scheme, employee recognition programs, and discounts on JoJo products, among others.

Does JoJo support diversity and inclusion in the workplace?

Yes, JoJo actively embraces and welcomes individuals from diverse cultures, perspectives, and experiences, aiming to create an enriched environment for all employees.

What is the company's commitment to sustainability?

As a B Corp, JoJo is committed to a sustainable future and takes pride in its responsibilities to the planet and its communities.

Are there opportunities for career growth within the company?

Yes, there are opportunities for ongoing training and development, which support career growth within the company.

What is the company culture like at JoJo?

JoJo promotes a warm, community-centric environment focused on customer and employee well-being, fostering collaboration and a supportive atmosphere.

JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.