Customer Advisor - 15 Hours - Glasgow (No Late Nights)

JoJo Maman Bébé

3mo ago

Applications are closed

Job
Part-time
Entry & Junior Level
Hospitality & Retail
Glasgow

Requirements

Previous retail, customer service and sales experience
Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
You’ll need a self-developing mentality and a curiosity to learn new products independently.
We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
Just to give you a taste of our culture, we'll be looking for you to:
Be a brand ambassador, safeguarding our values and ethos.
Demonstrate honesty and respect in every interaction.
Foster collaboration and open, active listening
Take ownership of all aspects of the role.

Responsibilities

Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
Preparing Omni-Channel orders.
Liaising with customers in store or via the phone on Omni-Channel orders.
Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
Embracing new product knowledge or learning to increase sales opportunities.
Actively listening to our customers’ needs and working out what the best solution is for them.
Taking pride in keeping your store looking immaculate.

FAQs

What is the job title and location for this position?

The job title is Customer Advisor, and the location is Glasgow.

How many hours per week will I be working in this role?

You will be working 15 hours per week.

Are there any late-night shifts involved in this role?

No, this position does not require any late-night shifts.

What type of customer service does this position emphasize?

This position emphasizes Omni-Channel customer service, which includes supporting options like Ship from Store and Click and Collect.

What responsibilities will I have in this role?

You will assist customers in various situations, prepare Omni-Channel orders, liaise with customers in-store or via phone, and maintain store standards.

What skills are required for this position?

Required skills include previous retail, customer service, and sales experience, competent IT skills, ability to learn product information, and strong active listening skills.

Will I receive training for this role?

Yes, ongoing training and development opportunities are provided to help you learn and grow.

What qualities are important for the company culture?

Important qualities include being a brand ambassador, demonstrating honesty and respect, fostering collaboration, and taking ownership of your role.

Does the company offer any employee benefits?

Yes, the company offers a range of benefits, including extra annual leave, a birthday day off, a bonus scheme, enhanced pension, and discounts on products.

How does the company support employee well-being?

The company prioritizes employee well-being through a Health and Wellbeing hub, flexible work options, volunteer days for community support, and a financial wellbeing app.

Is there a discount for employees on company products?

Yes, employees receive a 40% discount on JoJo branded lines.

How does the company recognize employee contributions?

The company has an employee recognition programme called Huggg to say thank you for your contributions.

JoJo Maman Bébé

Retail & Consumer Goods

Industry

201-500

Employees

1993

Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.