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Customer Advisor (18 hours - Reading) No late nights

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JoJo Maman Bébé

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Reading

AI generated summary

  • You need retail or customer service experience, IT skills, a willingness to learn, sales ability, teamwork, flexibility, attention to detail, and to be over the school leaver's age.
  • You will assist customers with products like maternity wear and baby carriers, manage Omni-Channel orders, develop retail skills, listen to customer needs, and maintain store presentation.

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
  • You’ll need a self-developing mentality and a curiosity to learn new products independently
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
  • We will only recruit individuals who are over the school leaver's age

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.

FAQs

What are the working hours for the Customer Advisor role?

The role consists of 18 hours per week, typically structured as 3 shifts of 4 hours and 1 shift of 6 hours, but flexibility may be required according to store requirements.

Is experience in retail or customer service required for this position?

Yes, previous retail, customer service, and sales experience is essential for this role.

Are late-night shifts part of this job?

No, this position does not involve late-night shifts.

What responsibilities will I have in this role?

Responsibilities include assisting customers with their needs, preparing Omni-Channel orders, maintaining the store, and continuously developing product knowledge.

How important is teamwork in this position?

Teamwork is crucial as you will be working within a small team and must collaborate harmoniously and respectfully.

Are there any training opportunities provided?

Yes, the company offers ongoing training and development opportunities in a learning environment that encourages self-development.

Do I need to work weekends?

Yes, flexibility is required, as most stores are open seven days a week, and weekend shifts may be part of the role.

How does the company support employee well-being?

The company prioritizes well-being through various initiatives, including a Health and Wellbeing hub, financial wellbeing app, and volunteer days.

Is there a dress code for this position?

While specific dress code details are not mentioned, maintaining a neat and presentable appearance is important in keeping the store looking immaculate.

What perks and benefits does JoJo offer to employees?

Benefits include extra annual leave, birthday off, non-contractual bonus scheme, enhanced pension scheme, employee discounts, a cycle to work scheme, and many more.

JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.