Logo of Huzzle

Home

Matches

Explore

Manage

Customer Advisor 25 Hours

image

JoJo Maman Bébé

2mo ago

Applications are closed

  • Job
    Part-time
    Entry & Junior Level
  • Hospitality & Retail
  • York

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
  • You’ll need a self-developing mentality and a curiosity to learn new products independently.
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.
  • Just to give you a taste of our culture, we'll be looking for you to :
  • Be a brand ambassador, safeguarding our values and ethos.
  • Demonstrate honesty and respect in every interaction.
  • Foster collaboration and open, active listening
  • Take ownership of all aspects of the role.

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.

FAQs

What is the job title and hours for this position?

The job title is Customer Advisor, and it is a part-time position requiring 25 hours of work per week.

What are the main responsibilities of a Customer Advisor?

The main responsibilities include assisting customers in various situations, preparing Omni-Channel orders, liaising with customers in-store or via phone, utilizing digital learning platforms for skill development, and maintaining store cleanliness.

What qualifications or skills are required for this role?

Candidates should have previous retail, customer service, and sales experience, competent IT skills, the ability to learn and communicate product information effectively, a self-developing mentality, and strong listening and empathy skills.

Is previous experience in retail necessary?

Yes, previous retail, customer service, and sales experience is required for this position.

How should I approach customer interactions in this role?

You should demonstrate active listening, empathy, and an understanding of the customers’ needs while taking a non-hard sales approach.

What is the company’s stance on learning and development?

The company encourages continuous learning and development, offering an “It’s up to you” environment with ongoing training and opportunities to embrace new product knowledge.

Are there any flexibility requirements in this job?

Yes, there is a requirement for flexibility as most stores are open 7 days a week.

What does the company provide in terms of employee benefits?

Benefits include extra annual leave, birthday leave, a bonus scheme, enhanced pension, a cycle to work scheme, financial wellbeing app, volunteer days, health and wellbeing support, and discounts on products.

How does the company support employee well-being?

The company prioritizes well-being through a Health and Wellbeing hub, flexible work options, employee recognition programs, and volunteer days to support communities.

What are the company values that I should uphold as a Customer Advisor?

You should act as a brand ambassador, demonstrate honesty and respect, foster collaboration and open listening, and take ownership of all aspects of the role.

JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.