FAQs
What is the job title and hours for this position?
The job title is Customer Advisor, and it is a part-time position requiring 25 hours of work per week.
What are the main responsibilities of a Customer Advisor?
The main responsibilities include assisting customers in various situations, preparing Omni-Channel orders, liaising with customers in-store or via phone, utilizing digital learning platforms for skill development, and maintaining store cleanliness.
What qualifications or skills are required for this role?
Candidates should have previous retail, customer service, and sales experience, competent IT skills, the ability to learn and communicate product information effectively, a self-developing mentality, and strong listening and empathy skills.
Is previous experience in retail necessary?
Yes, previous retail, customer service, and sales experience is required for this position.
How should I approach customer interactions in this role?
You should demonstrate active listening, empathy, and an understanding of the customers’ needs while taking a non-hard sales approach.
What is the company’s stance on learning and development?
The company encourages continuous learning and development, offering an “It’s up to you” environment with ongoing training and opportunities to embrace new product knowledge.
Are there any flexibility requirements in this job?
Yes, there is a requirement for flexibility as most stores are open 7 days a week.
What does the company provide in terms of employee benefits?
Benefits include extra annual leave, birthday leave, a bonus scheme, enhanced pension, a cycle to work scheme, financial wellbeing app, volunteer days, health and wellbeing support, and discounts on products.
How does the company support employee well-being?
The company prioritizes well-being through a Health and Wellbeing hub, flexible work options, employee recognition programs, and volunteer days to support communities.
What are the company values that I should uphold as a Customer Advisor?
You should act as a brand ambassador, demonstrate honesty and respect, foster collaboration and open listening, and take ownership of all aspects of the role.