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Customer Advisor 6 Hours (Amersham)

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JoJo Maman Bébé

1mo ago

  • Job
    Full-time
    Junior & Mid Level

AI generated summary

  • You need retail/customer service experience, strong IT skills, product knowledge, empathy, teamwork ability, flexibility, attention to detail, and to be over school leaver's age.
  • You will assist customers with diverse needs, prepare Omni-Channel orders, utilize learning platforms, embrace product knowledge, listen to customer needs, and maintain a tidy store.

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
  • You’ll need a self-developing mentality and a curiosity to learn new products independently
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
  • Please note: We will only recruit individuals who are over the school leaver's age

Responsibilities

  • - Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • - Preparing Omni-Channel orders.
  • - Liaising with customers in store or via the phone on Omni-Channel orders.
  • - Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • - Embracing new product knowledge or learning to increase sales opportunities.
  • - Actively listening to our customers’ needs and working out what the best solution is for them.
  • - Taking pride in keeping your store looking immaculate.

FAQs

What is the role of a Customer Advisor at JoJo?

The role of a Customer Advisor at JoJo involves providing exceptional customer care, assisting customers with their purchases, preparing Omni-Channel orders, and maintaining the store's appearance.

What are the typical working hours for this position?

A typical week consists of one 6-hour shift; however, flexibility is required based on store needs.

What qualifications do I need to apply for this role?

Previous retail, customer service, and sales experience are preferred, along with competent IT skills and the ability to learn product information quickly.

Is experience in retail necessary for this position?

Yes, prior experience in retail or customer service is an important requirement for the role.

What types of products will I be assisting customers with?

You will assist customers with a wide range of children’s clothing, toys, and essentials, focusing on products designed for babies and young children.

Does JoJo provide any training for new employees?

Yes, JoJo offers ongoing training and development opportunities to help employees continuously enhance their knowledge and retail skills.

Are there opportunities for growth within the company?

Yes, JoJo encourages personal development and offers a supportive learning environment, allowing employees to grow and improve within the company.

What are the employee benefits offered at JoJo?

Benefits include extra annual leave, a birthday off, enhanced pension scheme, cycle to work scheme, flexible work options, and discounts on JoJo products, among others.

Does JoJo have a strong commitment to sustainability?

Yes, as a B Corp, JoJo is committed to sustainability and aims to support the well-being of its teams and customers while being responsible to the planet and communities.

How does JoJo foster a diverse and inclusive workplace?

JoJo embraces and welcomes individuals from various cultures, perspectives, and experiences, striving to create an enriched environment where everyone can thrive and reach their full potential.

JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.