FAQs
What are the B Corp principles and why are they important in this role?
The B Corp principles are a set of social and environmental standards that guide our business practices. Upholding these principles is essential in this role as we prioritize ethical and sustainable practices in all aspects of our customer service.
How does offering an Omni-Channel customer service benefit the company and its customers?
Providing an Omni-Channel customer service allows us to meet the varying needs and preferences of our customers. This approach builds customer loyalty by creating a seamless and convenient shopping experience across all our channels.
What is the responsibility of a Customer Advisor in preparing and shipping Ship from Store or Click and Collect orders?
As a Customer Advisor, you will take ownership of preparing and shipping all Ship from Store or Click and Collect orders on a daily basis. This includes ensuring that orders are accurately picked, packed, and shipped in a timely manner to meet customer expectations.