Customer Advisor - 7.5 Hours per week (Saturdays - Belfast)

JoJo Maman Bébé

2mo ago

Applications are closed

Job
Part-time
Junior Level
Hospitality & Retail
Belfast

Requirements

Previous retail, customer service and sales experience
Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
You’ll need a self-developing mentality and a curiosity to learn new products independently.
We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important.
Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard.

Responsibilities

Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
Preparing Omni-Channel orders.
Liaising with customers in store or via the phone on Omni-Channel orders.
Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
Embracing new product knowledge or learning to increase sales opportunities.
Actively listening to our customers’ needs and working out what the best solution is for them.
Taking pride in keeping your store looking immaculate.
Just to give you a taste of our culture, we'll be looking for you to :
Be a brand ambassador, safeguarding our values and ethos.
Demonstrate honesty and respect in every interaction.
Foster collaboration and open, active listening
Take ownership of all aspects of the role.

FAQs

What is the job title and hours for this position?

The job title is Customer Advisor, and it requires working 7.5 hours per week on Saturdays.

Where is the position located?

The position is located in Belfast.

What are the main responsibilities of the Customer Advisor role?

The main responsibilities include assisting customers in various situations, preparing Omni-Channel orders, liaising with customers regarding those orders, maintaining product knowledge, and keeping the store looking immaculate.

Is previous retail or customer service experience required for this position?

Yes, previous retail, customer service, and sales experience are required.

What skills are important for a Customer Advisor at JoJo?

Important skills include competent IT skills, the ability to learn and retain product information, active listening skills, empathy, teamwork, flexibility, and attention to detail.

What type of training and development opportunities does JoJo offer?

JoJo offers ongoing training and development opportunities in an “It’s up to you” learning environment, making it easy to grow your skills and knowledge.

What are some of the perks and benefits of working at JoJo?

Perks include extra annual leave, a bonus scheme, an enhanced pension scheme, a bike-to-work scheme, a financial wellbeing app, employee recognition programs, volunteer days, and a 40% discount on JoJo branded lines.

What is JoJo’s approach to diversity and inclusion?

JoJo embraces diversity and inclusivity, welcoming people from different cultures and experiences to create a rich environment. They work to recruit, develop, and retain talented individuals from all backgrounds.

Are there any specific requirements regarding age for this role?

Yes, candidates must be over the school leaver's age.

What does JoJo focus on beyond selling products?

JoJo focuses on creating a warm, community-centric environment and strives for sustainability as a B Corp, committing to responsibilities towards the planet and communities.

JoJo Maman Bébé

Retail & Consumer Goods

Industry

201-500

Employees

1993

Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.