FAQs
What is the job title and hours for this position?
The job title is Customer Advisor, and it requires working 7.5 hours per week on Saturdays.
Where is the position located?
The position is located in Belfast.
What are the main responsibilities of the Customer Advisor role?
The main responsibilities include assisting customers in various situations, preparing Omni-Channel orders, liaising with customers regarding those orders, maintaining product knowledge, and keeping the store looking immaculate.
Is previous retail or customer service experience required for this position?
Yes, previous retail, customer service, and sales experience are required.
What skills are important for a Customer Advisor at JoJo?
Important skills include competent IT skills, the ability to learn and retain product information, active listening skills, empathy, teamwork, flexibility, and attention to detail.
What type of training and development opportunities does JoJo offer?
JoJo offers ongoing training and development opportunities in an “It’s up to you” learning environment, making it easy to grow your skills and knowledge.
What are some of the perks and benefits of working at JoJo?
Perks include extra annual leave, a bonus scheme, an enhanced pension scheme, a bike-to-work scheme, a financial wellbeing app, employee recognition programs, volunteer days, and a 40% discount on JoJo branded lines.
What is JoJo’s approach to diversity and inclusion?
JoJo embraces diversity and inclusivity, welcoming people from different cultures and experiences to create a rich environment. They work to recruit, develop, and retain talented individuals from all backgrounds.
Are there any specific requirements regarding age for this role?
Yes, candidates must be over the school leaver's age.
What does JoJo focus on beyond selling products?
JoJo focuses on creating a warm, community-centric environment and strives for sustainability as a B Corp, committing to responsibilities towards the planet and communities.