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Customer Advisor - Stamford - 18 hours (no late nights)

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JoJo Maman Bébé

9d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need retail experience, good IT skills, and the ability to learn products. Show empathy in sales, work well in a team, be flexible, and have a keen eye for detail.
  • You’ll assist customers with various needs, prepare Omni-Channel orders, enhance your product knowledge, maintain store appearance, and embody brand values through respectful interactions.

Requirements

  • Previous retail, customer service and sales experience
  • Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
  • The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
  • You’ll need a self-developing mentality and a curiosity to learn new products independently
  • We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs
  • You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
  • Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
  • We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
  • We will only recruit individuals who are over the school leaver's age

Responsibilities

  • Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
  • Preparing Omni-Channel orders.
  • Liaising with customers in store or via the phone on Omni-Channel orders.
  • Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
  • Embracing new product knowledge or learning to increase sales opportunities.
  • Actively listening to our customers’ needs and working out what the best solution is for them.
  • Taking pride in keeping your store looking immaculate.
  • Be a brand ambassador, safeguarding our values and ethos.
  • Demonstrate honesty and respect in every interaction.
  • Foster collaboration and open, active listening.
  • Take ownership of all aspects of the role.

FAQs

What are the working hours for the Customer Advisor position?

The position is for 18 hours per week, typically consisting of 2 x 5-hour shifts and 2 x 4-hour shifts, with flexibility required based on store needs.

Is late-night work required for this role?

No, this position does not require working late nights.

What kind of experience is required for this role?

Previous retail, customer service, and sales experience are preferred.

Are there opportunities for training and development?

Yes, employees can embrace an “It’s up to you” learning environment with ongoing training and development opportunities.

Do I need to have specific IT skills for this position?

Yes, competent IT skills and the ability to quickly pick up new systems are required for the role.

Does this job involve interacting with customers through multiple channels?

Yes, as part of the Omni-Channel customer service, you will need to liaise with customers both in-store and via phone regarding their orders.

Can I take my birthday off if I work here?

Yes, employees are encouraged to take their birthday off to celebrate.

What benefits are offered to employees?

Benefits include extra annual leave, a non-contractual bonus scheme, an enhanced pension scheme, a cycle to work scheme, and a 40% discount on JoJo branded lines, among others.

Is there a policy for community involvement or volunteering?

Yes, employees are given volunteer days to support their communities.

What is JoJo's commitment to diversity and inclusion?

JoJo embraces and welcomes people from different cultures and backgrounds to create a diverse and enriched environment, aiming for a workplace where everyone can thrive.

JoJo Maman Bébé

Retail & Consumer Goods
Industry
201-500
Employees
1993
Founded Year

Mission & Purpose

We are a multi-channel retailer of maternity wear, babywear and nursery products; with 88 stores in the UK and ROI. We have a thriving e-commerce presence, and a growing international trade department. From humble beginnings we now employ over 950 people in the UK. The key to our success is down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and never-ending pursuit of high standards means we have built a company that makes us proud. We may have grown into a major retailer; however, we haven’t forgotten our roots for providing quality and value for money. We have a non-hierarchical outlook, which means all managers must spend time helping their teams when all hands are needed on deck. Our success is very much a team effort.