Logo of Huzzle

Home

Matches

Explore

Manage

Customer Assistance Representative - Teesside

image

Enterprise

12d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations

AI generated summary

  • You need no driving licence, strong IT skills (Excel & Outlook), excellent communication, customer service experience, and the ability to pass a security check.
  • You will assist customers via phone and in person, build relationships, manage accounts, solve problems, handle requests, perform administrative tasks, and work both independently and as part of a team.

Requirements

  • No Driving Licence is required for this role – Just the ability to commute to and from the office
  • Business standard IT skills, including Microsoft Excel & Outlook
  • Excellent communication and customer care skills
  • Strong interpersonal and teamwork skills
  • Experience of handing customer service enquiries via email, phone and in person
  • The ability to pass a security check that includes Criminality, Financial and Employment References

Responsibilities

  • Your role will be to provide a high level of customer service by assisting both internal and external customers via the phone and in person, in addition to administrative support. If you have a strong customer service focus, close attention to detail, and strong computer skills this role could be for you.
  • Building customer relationships
  • Communication in person, over the phone and via email
  • Marketing the business and building long term relationships
  • Account Management duties
  • Handling customer requests
  • Problem solving
  • Working to deadlines
  • Administration duties
  • Management of multiple deadlines in a wide variety of administrative and operational tasks
  • Working as part of a team and also individually when required
  • Working in a faced paced environment

FAQs

What is the hourly wage for the Customer Assistance Representative position?

The hourly wage for the Customer Assistance Representative position is £11.44 per hour.

What are the working hours for this role?

The working hours for this role are 42.5 hours per week, Monday to Friday, from either 07:30-16:30 or 08:30-17:30.

Where is the job located?

The job is located at Ross Rd, Portrack Ln, Stockton-on-Tees TS18 2NN.

What benefits are offered with this position?

Benefits include 25 days of paid holidays plus public holidays, life assurance, short and long term disability, a pension plan, employee assistance programmes, and various other perks.

Is there an opportunity for career advancement in this role?

Yes, there are fantastic progression opportunities, including the potential to be promoted to a Senior Customer Assistance Representative within 10-12 months and further opportunities to advance within the company.

Do I need a driving license for this position?

No driving license is required for this role; however, you must have the ability to commute to and from the office.

What qualifications are required for this position?

Qualifications include business standard IT skills, excellent communication and customer care skills, strong interpersonal and teamwork skills, and experience handling customer service enquiries.

What type of training and development is provided?

The role offers in-house training with progression opportunities, including a structured training programme over approximately 10 months, with £500 bonuses available upon completion of each training stage.

Are there any specific customer service duties associated with this role?

Yes, duties include building customer relationships, handling requests, problem-solving, managing multiple deadlines, and performing administrative tasks.

Is there any support for employee wellbeing?

Yes, the company offers an Employee Assistance Programme that provides support for physical, mental, and financial wellbeing.

Enterprise

Travel & Leisure
Industry
10,001+
Employees
1957
Founded Year

Mission & Purpose

It all started with Jack Taylor and seven cars. Now, Enterprise, Alamo and National have teams of talented people in countries around the world. That means, no matter where you live, there’s probably a great opportunity with us right down the road.

Culture & Values

  • Our brands are the most valuable things we own

    Our reputation is everything, and every employee has a stake in protecting our brands and helping our business grow.

  • We work hard … and we reward hard work

    Running a successful business is hard work. When our team members commit to their responsibilities and future, they receive the accolades and rewards they deserve.

  • Customer service is our way of life

    Our goal is to exceed every customer’s expectations. And that starts with our people. One customer. One handshake. One delivered promise at a time.

  • Great things happen when we listen … to our customers and to each other

    We achieve our high level of service by taking the time to understand the needs of every customer and employee. And that leads us to new opportunities.

  • Personal honesty and integrity are the foundation of our success

    We treat every person who walks through our door with respect. Whether it’s a customer or an employee, our focus is on building loyal, long-term relationships by meeting their needs and earning their trust.

  • We strengthen our communities – one neighbourhood at a time

    The Enterprise business began in neighbourhoods. We owe our success to the people in the communities where we live and work. We’re committed to supporting them and growing – together.

  • Our company is a fun and friendly place where teamwork rules

    Decades after he stepped down from day-to-day management, Jack Taylor was still greeting employees with the question, "Are you having fun?" Because that’s how our teams grow – having a good time while working together toward a common goal.

  • Our doors are open

    Ours is an inclusive environment. From employees to customers to business partners, we embrace the differences that make us successful and unique.

Benefits

  • Sick Pay

  • Maternity & Paternity Leave

  • Life Insurance

  • Pension Plan

Article & News