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Customer Assistant

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Buzz Bingo

Sep 19

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Chester

AI generated summary

  • You must have face-to-face customer service experience, strong communication skills, cash handling knowledge, and be confident in enforcing company policies. Must be 18+.
  • You will build customer relationships, handle various tasks across the club, maintain high standards of cleanliness, and promote a safer gambling environment for all patrons and colleagues.

Requirements

  • Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
  • Outstanding communication skills that can be adapted to different situations when necessary
  • Experience of handling cash and basic numeracy knowledge
  • You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
  • Applicants must be 18+

Responsibilities

  • Build rapport and relationships with Customers
  • Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
  • Support with other duties as requested by the line manager
  • Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

FAQs

What are the working hours for the Customer Assistant position?

The position offers a 20-hour contract with fully flexible hours over 7 days.

What are the key responsibilities of a Customer Assistant?

As a Customer Assistant, you will build rapport with customers, handle various tasks throughout the club, support other duties as requested, and ensure a safer gambling environment.

What skills or experience do I need to apply for this role?

You should have experience in delivering personalized customer service in a face-to-face role, outstanding communication skills, basic numeracy knowledge, and confidence in enforcing company policies.

What benefits are offered for this position?

Benefits include access to wellbeing apps, digital learning platforms, in-house training, 4 weeks annual leave plus public holidays, staff discounts, and a pension scheme.

Is there an age requirement to apply for this job?

Yes, applicants must be 18 years or older.

Will I receive any training if hired?

Yes, you will receive in-house training on fire safety, food safety, COSHH, and more.

How does the refer-a-friend scheme work?

The refer-a-friend scheme allows you to refer potential new employees, and if they are hired, you may receive a bonus or reward, specific details would be provided during the hiring process.

Can I advance my career with this company?

Yes, there are opportunities for career advancement through programs like Buzz Brights Apprenticeships and access to various online courses on our learning platform.

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Buzz Bingo

We're proud to be the UK's biggest bingo club on the high street.

1001-5000
Employees
2018
Founded Year

Mission & Purpose

Buzz Bingo is a leading UK-based bingo operator that offers a variety of bingo games across numerous venues nationwide and online. Their ultimate mission is to provide entertaining and inclusive bingo experiences that bring people together in a fun and social environment. The purpose of Buzz Bingo is to celebrate the tradition of bingo while evolving to meet the modern preferences of players through digital platforms and innovative game offerings. They aim to foster a sense of community among players, promoting responsible gaming practices and delivering exceptional customer service to ensure enjoyable and memorable bingo experiences for all participants.