You should have face-to-face customer service experience, strong communication skills, cash handling experience, and be able to enforce company policies. Must be 18+.

You will build customer relationships, assist in various Club areas, maintain high presentation standards, and promote a safer gambling environment for all customers and colleagues.

Customer Relations

Hospitality & Retail

United Kingdom

Southampton

Buzz Bingo is a leading UK-based bingo operator that offers a variety of bingo games across numerous venues nationwide and online. Their ultimate mission is to provide entertaining and inclusive bingo experiences that bring people together in a fun and social environment. The purpose of Buzz Bingo is to celebrate the tradition of bingo while evolving to meet the modern preferences of players through digital platforms and innovative game offerings. They aim to foster a sense of community among players, promoting responsible gaming practices and delivering exceptional customer service to ensure enjoyable and memorable bingo experiences for all participants.

Buzz Bingo

We're proud to be the UK's biggest bingo club on the high street. 

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts.The Role You’ll PlayAs a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.Hit the Jackpot with Our Benefits<ul><li>Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more</li><li>Thrive App – for your mental wellbeing approved by the NHS</li><li>My Eva – an online financial expert to help with any money-related matters</li><li>Buzz Brights Apprenticeships including – Customer Service Level 3</li><li>Buzz Learning, our digital learning platform with access to 100s of online courses</li><li>In-house Training – Fire safety, Food safety 1 &amp; 2, COSHH and more</li><li>Access to Trained Mental Health Advocates for advice on your mental wellbeing</li><li>4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)</li><li>Staff discount 50% off bingo tickets, food &amp; soft drinks</li><li>Refer a Friend Scheme</li><li>Pension Scheme</li></ul>Your Responsibilities as Part of Our Team<ul><li>Build rapport and relationships with Customers</li><li>Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard</li><li>Support with other duties as requested by the line manager</li><li>Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live</li></ul>The Winning Combination We’re Looking For <ul><li>Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment</li><li>Outstanding communication skills that can be adapted to different situations when necessary</li><li>Experience of handling cash and basic numeracy knowledge</li><li>You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards</li></ul>Applicants must be 18+#bb1

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!   Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts.The Role You’ll PlayAs a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.Hit the Jackpot with Our BenefitsHelp@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and moreThrive App – for your mental wellbeing approved by the NHSMy Eva – an online financial expert to help with any money-related mattersBuzz Brights Apprenticeships including – Customer Service Level 3Buzz Learning, our digital learning platform with access to 100s of online coursesIn-house Training – Fire safety, Food safety 1 & 2, COSHH and moreAccess to Trained Mental Health Advocates for advice on your mental wellbeing4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)Staff discount 50% off bingo tickets, food & soft drinksRefer a Friend SchemePension SchemeYour Responsibilities as Part of Our TeamBuild rapport and relationships with CustomersBe flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standardSupport with other duties as requested by the line managerEnsuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and liveThe Winning Combination We’re Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environmentOutstanding communication skills that can be adapted to different situations when necessaryExperience of handling cash and basic numeracy knowledgeYou are confident at challenging the way things are done and can make sure all Customers follow our company policies and standardsApplicants must be 18+#bb1

Customer Assistant - Buzz Bingo

<div>
 Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Southampton Lordshill Club offering a 20 Hour contract which includes evening and weekend shifts.
 The Role You’ll Play
 As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.
 Hit the Jackpot with Our Benefits
 <ul>
 <li>Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more</li>
 <li>Thrive App – for your mental wellbeing approved by the NHS</li>
 <li>My Eva – an online financial expert to help with any money-related matters</li>
 <li>Buzz Brights Apprenticeships including – Customer Service Level 3</li>
 <li>Buzz Learning, our digital learning platform with access to 100s of online courses</li>
 <li>In-house Training – Fire safety, Food safety 1 &amp; 2, COSHH and more</li>
 <li>Access to Trained Mental Health Advocates for advice on your mental wellbeing</li>
 <li>4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)</li>
 <li>Staff discount 50% off bingo tickets, food &amp; soft drinks</li>
 <li>Refer a Friend Scheme</li>
 <li>Pension Scheme</li>
 </ul>
 Your Responsibilities as Part of Our Team
 <ul>
 <li>Build rapport and relationships with Customers</li>
 <li>Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard</li>
 <li>Support with other duties as requested by the line manager</li>
 <li>Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live</li>
 </ul>
 The Winning Combination We’re Looking For 
 <ul>
 <li>Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment</li>
 <li>Outstanding communication skills that can be adapted to different situations when necessary</li>
 <li>Experience of handling cash and basic numeracy knowledge</li>
 <li>You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards</li>
 </ul>
 Applicants must be 18+
 #bb1
</div>

Customer Assistant

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Buzz Bingo

Mission & Purpose