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Customer Assistant

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Boots UK

1mo ago

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Dublin

Requirements

  • Excel in a varied environment, working at pace
  • Communicate and listen effectively
  • Enjoy working as part of a team, promoting a collaborative team dynamic
  • Know that the little things make the biggest difference for customer interactions
  • Desire to be a proud brand ambassador for Boots and help our customers find the best products for them
  • It would be great if you also have
  • Experience providing customer care and delivering great customer service but this is not essential.

Responsibilities

  • Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference
  • Get to know our in-store offers and schemes and promote them - the more info we can give our customers be better.
  • Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service on our tills, or helping with our stock in in the stock rooms
  • Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of

FAQs

What is the role of a Customer Assistant at Boots?

The role of a Customer Assistant involves helping customers, advising them on products, working at the tills, and assisting in the stockroom. The position focuses on providing exceptional customer service and ensuring the store operates smoothly.

What skills are required for this Customer Assistant position?

Candidates should excel in a fast-paced environment, communicate and listen effectively, enjoy teamwork, and understand the importance of small gestures in customer interactions. A strong desire to represent the Boots brand positively is also essential.

Is prior experience in retail necessary for this role?

While experience in customer care and delivering great service is beneficial, it is not essential. Full training will be provided to successful candidates.

What kind of training is provided for the Customer Assistant position?

Boots provides full training for the Customer Assistant role, ensuring that new employees are equipped with the necessary skills and knowledge to succeed in their duties.

What are the working hours for a Customer Assistant?

Working hours can vary based on store needs, and Boots is open to discussing flexible working options, including job share and reduced hours.

What benefits are offered to Customer Assistants at Boots?

Benefits include pension membership (PRSA), partial paid maternity leave, discretionary annual bonus, generous employee discounts, and a flexible benefits scheme that covers health insurance, dental insurance, life assurance, and holiday buying.

How do I apply for the Customer Assistant position?

Candidates can submit their application through the Boots careers page. If successful, they will be invited to attend an in-store interview within 14 days.

What if I need support during the application and interview process?

Boots is committed to providing reasonable adjustments to assist candidates as needed during the application and interview process.

What is the company culture like at Boots?

Boots promotes a working environment characterized by consideration and inclusivity, fostering an atmosphere where all employees can be themselves and reach their full potential.

Can I expect to receive any salary information during the application process?

Boots does not provide or endorse salary estimates given on third-party sites, and any specific salary information will be discussed with candidates during the application process.

Boots UK

We are the UK’s largest pharmacy-led health & beauty retailer. With you. We change for the better.

Retail & Consumer Goods
Industry
10,001+
Employees
1849
Founded Year

Mission & Purpose

Boots is a renowned pharmacy-led health and beauty retailer with a strong presence in the UK. With over 170 years of history, Boots has become a trusted brand offering a wide range of health, wellness, and beauty products. They operate a vast network of stores as well as an online platform, providing customers with convenient access to an extensive selection of skincare, cosmetics, fragrance, haircare, toiletries, and healthcare items. Boots' mission is to enhance the well-being of their customers by delivering quality products, expert advice, and exceptional customer service. They strive to make a positive impact on people's lives by promoting health, beauty, and self-care. With a commitment to innovation and customer satisfaction, Boots continues to be a go-to destination for individuals seeking reliable healthcare and beauty solutions.