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Customer Assistant - Online

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Morrisons

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Birmingham

AI generated summary

  • You must be friendly, proactive, enjoy a fast-paced environment, use initiative, adhere to health and safety standards, and be at least of school-leaver age, with some roles requiring 18+.
  • You will select and pack online orders, use technology to manage orders, find products, and support various store departments as needed.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • We will only recruit individuals who are over the school leaver’s age
  • Some of our roles require you to be over 18, due to health and safety

Responsibilities

  • Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Online department, select and pack orders for our Online customers.
  • These roles will involve working with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.
  • You will also be trained across all departments such as replenishment and service, and you will therefore be required to work where the store most needs your support.

FAQs

What is the primary role of a Customer Assistant in the Online department?

The primary role involves selecting and packing orders for Online customers, ensuring they have a great experience when shopping online.

What qualifications do I need to apply for this position?

You need to be over the school leaver’s age to apply, and some roles may require you to be over 18 due to health and safety regulations.

Are there any employee benefits offered?

Yes, employees receive fully flexible shift patterns, six weeks holiday (including bank holidays), a 15% discount in supermarkets, career progression opportunities, and several other benefits.

Will I receive training across different departments?

Yes, you will be trained across all departments such as replenishment and service, and may be required to work where the store most needs support.

How can I apply for this position?

You can click "apply" on the job posting, and the application process takes just a couple of minutes.

What kind of working environment can I expect?

You can expect a fast-paced and varied working environment, where you will be active and engaging with customers regularly.

Is there an opportunity for career progression?

Yes, there are career progression and development opportunities available as a part of your employment with Morrisons.

How do I find out about the school leaver's age?

You can find information regarding the school leaver’s age by visiting the link provided in the job description.

What is Morrisons' stance on fairness and accessibility in the recruitment process?

Morrisons aims to make their recruitment process fair and accessible to all. They provide support for online applications and can accommodate adjustments during the interview stage if needed.

What happens after I apply for the position?

After you apply, Morrisons will contact you soon, so it’s important to check your emails and phone regularly for updates.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health