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Customer Assistant - Online

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Morrisons

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Sheffield

AI generated summary

  • You need a friendly demeanor, a proactive approach to customer support, enjoy a fast-paced environment, and understand health & safety standards. Must be over school leaver's age.
  • You will select and pack online orders, use technology for order management, locate products, and support various store departments as needed.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Online department, select and pack orders for our Online customers.
  • These roles will involve working with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.
  • You will also be trained across all departments such as replenishment and service, and you will therefore be required to work where the store most needs your support.

FAQs

What does the role of Customer Assistant - Online involve?

The role involves selecting and packing orders for online customers, working with technology to accept orders, find products in the store, and prepare them for delivery or collection.

What kind of training will I receive?

You will be trained across all departments, including replenishment and service, and may be required to work in various areas of the store based on need.

What shifts are available for this position?

The role offers fully flexible shift patterns to accommodate various schedules.

What benefits do employees receive?

Employees receive six weeks of holiday, a 15% discount in supermarkets from day one, an additional 10% discount card for a friend or family member, career progression opportunities, subsidized café options, a competitive pension, and well-being benefits.

Is there an age requirement for this job?

Yes, candidates must be over the school leaver's age, and some roles may require employees to be over 18 due to health and safety regulations.

How can I apply for this role?

You can apply by clicking the "apply today" button on the job listing; the process only takes a couple of minutes.

What should I do if I need support with my application?

If you require support with your online application, you can contact us at hourlyresourcing@morrisonsplc.co.uk for assistance.

Is previous experience required for this position?

No specific previous experience is mentioned as a requirement, but a helpful and friendly attitude and the ability to work in a fast-paced environment are essential.

Will I have opportunities for career advancement?

Yes, the company offers career progression and development opportunities for employees.

What can I expect in terms of company culture?

Morrisons promotes a supportive and inclusive team environment focusing on providing excellent customer service and quality fresh food.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health