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Customer Assistant - Online

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Morrisons

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

AI generated summary

  • You must be friendly, proactive, and enjoy a fast-paced environment. Use initiative to resolve queries and adhere to health and safety standards. Must be over school leaving age.
  • You will select and pack online orders, use technology for order management, find products, support various departments, and assist where needed in the store.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • Select and pack orders for our Online customers.
  • Work with technology to accept orders, find products in the store and pack them ready for our customers either through one of our delivery or collection services.
  • Be trained across all departments such as replenishment and service.
  • Work where the store most needs your support.

FAQs

What will my main responsibilities be as a Customer Assistant in the Online department?

Your main responsibilities will include selecting and packing orders for Online customers, working with technology to process orders, locating products in-store, and assisting in other departments such as replenishment and service as needed.

What kind of hours will I be working?

You will have fully flexible shift patterns, allowing for a variety of working hours that can accommodate your needs.

What benefits do you offer to employees?

We offer six weeks of holiday (including bank holidays), a 15% discount at our supermarkets and convenience stores from day one, additional 10% discount for a friend or family member, and various healthcare and well-being benefits, among others.

Is there an opportunity for career advancement within the company?

Yes, we provide career progression and development opportunities to help you succeed in your role and build your career with us.

What qualities do you look for in a Customer Assistant?

We look for individuals who are helpful and friendly, enjoy going above and beyond for customers, like to be active and work in a fast-paced environment, and have the initiative to support and resolve customer queries.

Do I need to have any prior experience to apply for this role?

While prior experience is beneficial, it is not necessary as we provide training across all departments.

What age do I need to be to apply for this role?

You must be over the school leaver’s age to apply for this role. Some positions may require you to be over 18 due to health and safety regulations.

How will I be contacted after I apply?

We’ll contact you soon after you apply, so please check your emails and phone regularly for updates regarding your application.

What should I do if I need assistance during the application process?

If you require support with your online application, please contact us at hourlyresourcing@morrisonsplc.co.uk. If you need adjustments during the interview stage, a local contact will be provided to support you.

What is the company culture like at Morrisons?

Morrisons is dedicated to providing a great shopping experience and values teamwork. We focus on freshness and quality, and we encourage employees to play an active role in making Morrisons a success.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health