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Customer Assistant - Service

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Morrisons

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Newport

AI generated summary

  • You should be friendly and proactive, thrive in a fast-paced environment, use initiative to resolve queries, be able to operate equipment safely, and be over school leaving age.
  • You will serve customers, ensure a great shopping experience, and be trained in various departments to provide support where needed throughout the store.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • Please note: We will only recruit individuals who are over the school leaver’s age. To find out the school leavers age please visit the following link. Additionally, some of our roles require you to be over 18, due to health and safety.

Responsibilities

  • Serving and providing great service, so our customers have the best shopping experience possible.
  • You will also be trained across all departments such as replenishment and market street.
  • You will therefore be required to work where the store most needs your support.

FAQs

What are the main responsibilities of a Customer Assistant in the Service department?

The main responsibilities include serving customers at checkouts, self-serve checkouts, and kiosks, as well as providing excellent customer service to ensure a great shopping experience. You will also be trained across all departments, so you may work where the store needs support.

What shift patterns are available for this role?

The role offers fully flexible shift patterns, allowing for a variety of schedules to accommodate different needs.

What kind of benefits do employees receive?

Employees receive six weeks of holiday (including bank holidays), a 15% discount in supermarkets and convenience stores, an additional 10% discount card for a friend or family member, career progression opportunities, healthcare benefits, and more.

What is expected from the ideal candidate for this position?

The ideal candidate should have a helpful and friendly demeanor, enjoy assisting customers, thrive in a fast-paced environment, use their initiative to resolve customer queries, and maintain high health and safety standards.

Are there any age restrictions for applicants?

Yes, applicants must be over the school leaver’s age, and some roles may require you to be over 18 due to health and safety regulations.

How can I apply for the Customer Assistant position?

You can apply by clicking the apply button on the job listing. The application process only takes a couple of minutes, and you will be contacted soon afterwards.

What kind of training will be provided to new employees?

New employees will receive training across all departments, including service roles as well as replenishment and market street functions.

Is there support available during the application or interview process?

Yes, if you require any support with your online application or need adjustments during the interview, you can contact Morrisons’ support team at hourlyresourcing@morrisonsplc.co.uk for assistance.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health