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Customer Assistant - Service

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Morrisons

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Glasgow

AI generated summary

  • You should be friendly, proactive, enjoy a fast-paced environment, able to resolve queries, follow health & safety standards, and be over school leaving age; some roles may require 18+.
  • You will serve customers at checkouts and kiosks, ensuring a great shopping experience, while also supporting replenishment and other departments as needed.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • We will only recruit individuals who are over the school leaver’s age
  • Some of our roles require you to be over 18, due to health and safety

Responsibilities

  • Within our stores we have many exciting teams and we are looking for Customer Assistants to work within our Service departments, serving our customers on checkouts, self-serve checkouts, and our kiosks.
  • These roles will involve serving and providing great service, so our customers have the best shopping experience possible.
  • You will also be trained across all departments such as replenishment and market street, and you will therefore be required to work where the store most needs your support.

FAQs

What qualities are you looking for in a Customer Assistant?

We are looking for individuals with a helpful and friendly style, who love going above and beyond for customers, enjoy working in a fast-paced environment, can use their own initiative to resolve queries, and maintain high standards of Health & Safety.

What responsibilities will I have in this role?

As a Customer Assistant in the Service department, you will be serving customers on checkouts, self-serve checkouts, and kiosks, while providing excellent service to ensure a great shopping experience. You will also be trained across various departments including replenishment and market street.

What are the shift patterns like?

We offer fully flexible shift patterns to accommodate your schedule.

How much holiday will I receive?

You will receive six weeks of holiday, which includes bank holidays.

When will I receive my employee discount?

You will receive a 15% discount in our supermarkets and convenience stores starting from the day you join us.

Are there opportunities for career progression?

Yes, we offer career progression and development opportunities to help you grow in your role and career with us.

What benefits do you offer for health and well-being?

We provide healthcare and well-being benefits, including access to Aviva Digital GP, and a competitive pension and life assurance.

Is there support available for employees with families?

Yes, we have a range of family-friendly policies, including 26 weeks of maternity and adoption leave, as well as neonatal and fertility leave.

How can I apply for this position?

You can click apply today to join our team, and the application process takes only a couple of minutes. We will contact you soon, so please check your emails and phone regularly.

What should I do if I need assistance with the application or interview process?

If you require support with your online application or need adjustments at the interview stage, please contact us at hourlyresourcing@morrisonsplc.co.uk for assistance.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health