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Customer Assistant - Service

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Morrisons

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Portsmouth, +2

AI generated summary

  • You must be friendly, proactive, and thrive in a fast-paced environment, using initiative to resolve queries while adhering to health and safety standards. Over school-leaver age required.
  • You will provide excellent customer service, assist in various departments as needed, and support replenishment and market street to enhance the shopping experience.

Requirements

  • Helpful and friendly style
  • Loves going above and beyond for our customers
  • Enjoys being active and working in a fast paced varied environment
  • Likes to use your own initiative to help support and resolve customer queries
  • Has the ability to use a range of equipment whilst maintaining high standards of Health & Safety
  • We will only recruit individuals who are over the school leaver’s age
  • Some of our roles require you to be over 18, due to health and safety

Responsibilities

  • These roles will involve serving and providing great service, so our customers have the best shopping experience possible.
  • You will also be trained across all departments such as replenishment and market street, and you will therefore be required to work where the store most needs your support.

FAQs

What are the primary responsibilities of a Customer Assistant in Service?

As a Customer Assistant in Service, you will be responsible for serving customers on checkouts, managing self-serve checkouts, and operating kiosks. You will also provide great customer service and support across various store departments as needed.

What benefits do you offer for this role?

We offer fully flexible shift patterns, six weeks of holiday (including bank holidays), a 15% discount in our supermarkets and convenience stores from day one, an additional 10% discount card for a Friend or Family member, career progression opportunities, subsidised in-store café or shop floor ranges, competitive pension and life assurance, healthcare/well-being benefits, Morrisons MyPerks with discounts, and a range of family-friendly policies.

Is prior experience required for this position?

No prior experience is required, but a helpful and friendly demeanor, along with a willingness to go above and beyond for customers, is essential.

What qualities are you looking for in a candidate?

We are looking for candidates who are helpful and friendly, enjoy a fast-paced environment, like to use their initiative, and have the ability to maintain high standards of Health & Safety while using various equipment.

What is the minimum age requirement for applicants?

Applicants must be over the school leaver's age, and some roles may require candidates to be over 18 due to health and safety regulations.

What is the recruitment process like?

The recruitment process is straightforward. To apply, you can click the apply button on the job listing, which takes only a couple of minutes. After application, we will contact you soon, so it’s important to check your emails and phone regularly.

Do you provide support for applicants who need assistance?

Yes, we support all applicants. If you require assistance with the online application, you can contact us at hourlyresourcing@morrisonsplc.co.uk. We also provide support for interview adjustments if invited for an interview.

Can you describe the company culture?

At Morrisons, we focus on providing our customers with a great shopping experience. We value teamwork, freshness, and quality, striving to make each individual part of our mission as Foodmakers and Shopkeepers.

Are there opportunities for career advancement?

Yes, we provide career progression and development opportunities for those who demonstrate commitment and capability within their roles.

Are the shifts fully flexible?

Yes, we offer fully flexible shift patterns to suit the needs of our employees.

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Morrisons

Retail & Consumer Goods
Industry
10,001+
Employees
1899
Founded Year

Mission & Purpose

Our team of friendly faces works as one to provide shopping trips and a career experience you won’t find anywhere else. Together we work the Morrisons way. Constantly looking to do things even better, we work in partnership with our communities, colleagues, suppliers and British farmers to provide our customers with the freshest food at great value for money. Our people ‘Make Morrisons’. Our team spirit really is hard to beat. At the top of our game in all kinds of roles, we work as one team in our stores, distribution centres, manufacturing sites and Head office. In return for looking after our customers, we look after our people with great perks, lots of career opportunities and the training and support everyone needs to be the best they can be.

Benefits

  • Salaries

    We offer highly competitive salaries and regularly review them so they reflect your contribution and achievements.

  • Company pension

    We have a fantastic pension scheme that all our colleagues can join. Together with a generous company contribution, your contributions are invested to help you save for your future. At the default rate, Morrisons pays the majority and there are two tiers available to all colleagues; pay more and the company pays more too!

  • Life assurance

    We offer a Life Assurance Scheme, more commonly known as a 'Death in Service' benefit. All our colleagues are entitled to this benefit from their first day of permanent employment with us, subject to eligibility rules. If you're an active member of the pensions scheme, 'Death in Service Benefit' is four times your annual salary. If you're not a member of the pension scheme, you're still entitled to the benefit at 1 times your annual salary.

  • Healthcare cash plan

    Our exclusive health care cash plan, provided by Sovereign Health Care, offers colleagues a helping hand with everyday health care costs. It pays tax free cash back on a range of everyday health care costs including glasses, contact lenses, dental treatment, prescription charges, physiotherapy and much more.

  • Wellbeing with Vita health