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Customer Care Advisor

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Mamas & Papas

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should have a customer-focused mindset, problem-solving skills, and experience in call centres or customer service. Join us to create magical memories for our customers.
  • You will handle customer inquiries via phone and email, resolve issues, maintain records, ensure satisfaction, collaborate with teammates, and participate in training sessions.

Requirements

  • If you come from a call centre or customer service background, where you genuinely put the customer first, are great at problem solving and gets things done and want to be part of a globally expanding retailer and manufacturer, creating magical memories for our customers then we would love to hear from you.

Responsibilities

  • Handle customer inquiries via phone and email
  • Provide assistance with product-related issues
  • Resolve customer complaints and inquiries effectively
  • Ensure a high level of customer satisfaction
  • Work collaboratively with team members
  • Participate in ongoing training and development sessions
  • Maintain accurate records of customer interactions
  • Adhere to company policies and procedures

FAQs

What is the location of the Customer Care Advisor role?

The Customer Care Advisor role is based at our Head Office in Huddersfield, West Yorkshire.

What are the working hours for a full-time Customer Care Advisor?

The working hours for a full-time Customer Care Advisor are Monday to Friday from 09:15 to 17:30, with one in three Saturdays from 09:00 to 17:00, followed by a day off in the week when a Saturday is worked.

Is there a training program provided for new Customer Care Advisors?

Yes, we provide a full training program in call handling, systems, and product knowledge for new Customer Care Advisors.

Are there part-time positions available for the Customer Care Advisor role?

Yes, we are looking for part-time roles as well as full-time roles, across both permanent and temporary contracts.

What kind of background is preferred for applicants applying to be a Customer Care Advisor?

We prefer applicants from a call centre or customer service background who genuinely prioritize the customer, excel at problem-solving, and are able to get things done.

How can I apply for the Customer Care Advisor position?

To apply for a Customer Care Advisor opportunity, simply click through to attach your CV and complete our short application form.

Is there free parking available at the office?

Yes, there is free onsite parking available at the Mamas & Papas Head Office.

How do I get to the office by bus from Huddersfield Town Centre?

You can catch the 202, 203, 228, or 229 bus from Huddersfield Town Centre to reach the office.

What is the primary responsibility of a Customer Care Advisor?

The primary responsibility of a Customer Care Advisor is to assist customers with queries related to the products they’ve purchased, providing a friendly voice on the phone and helping to solve any issues.

What is the company culture like at Mamas & Papas?

Mamas & Papas offers a fun and creative work environment filled with like-minded, caring people who are dedicated to helping customers.

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Mamas & Papas

Retail & Consumer Goods
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

Mamas & Papas is a UK-based retailer specialising in baby products, including prams, nursery furniture, and maternity wear. Their ultimate mission is to provide parents with stylish, high-quality, and practical products that make life easier and more enjoyable. The company's purpose is to support parents and parents-to-be with innovative designs and trusted advice, ensuring a smoother journey into parenthood.