FAQs
What is the primary responsibility of a Customer Care Manager II at PulteGroup?
The primary responsibility is to respond to service requests in the field and manage those requests according to standard processes.
What kind of experience is required for this position?
A minimum of 1-3 years of customer service and warranty experience or equivalent is required.
Is a college degree preferred for this role?
Yes, a Bachelor's degree is preferred, but a minimum High School Diploma or equivalent is required.
Do Customer Care Managers conduct in-person homeowner assessments?
Yes, they conduct in-person homeowner assessments on an as-needed basis.
What skills are essential for this position?
Essential skills include strong customer orientation, excellent communication and listening skills, basic construction knowledge, analytical ability, conflict resolution skills, and basic computer skills.
Is there any management responsibility associated with this role?
This position does not have direct or indirect reports, but it involves mentoring, coaching, and providing feedback.
Are there any physical requirements for this position?
Yes, the position involves sitting, standing, and/or movement, the ability to exert minimal force of up to 50 pounds, and occasionally up to 80 pounds. It also requires climbing ladders and working in various weather conditions.
What is the company's commitment to diversity and inclusion?
PulteGroup is committed to diversity and inclusion, valuing the differences of each employee and ensuring that their workforce reflects the diversity of the consumers they serve.
Do you need a valid driver's license for this position?
Yes, a valid driver's license is required because driving is an essential function of this position.
How does PulteGroup handle unsolicited resumes from recruiters?
PulteGroup does not accept unsolicited resumes from recruiters without a valid written agreement in place; any unsolicited resumes will be deemed the sole property of PulteGroup.