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Customer Care - Part time - Arbroath McDonalds, Westway Retail Park

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McDonald's

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You should be friendly, work well in a team, communicate effectively, listen attentively, and maintain high energy levels while working efficiently and productively.
  • You will engage with customers, ensure cleanliness, welcome families, manage special events, maintain a friendly atmosphere, and communicate customer feedback to the manager.

Requirements

  • Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
  • Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Responsibilities

  • As a Customer Care Assistant, think of yourself as the face of your restaurant.
  • You'll deal with customers and make sure everything runs as it should in the customer areas.
  • Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere.
  • It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.
  • You'll be working in our fast moving, high energy environment.
  • Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.
  • Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.
  • The ability to maintain high energy levels whilst working both efficiently and productively is essential.

FAQs

What is the job title for this position?

The job title is Customer Care Assistant for part-time work at Arbroath McDonald's in Westway Retail Park.

What are the main responsibilities of a Customer Care Assistant?

The main responsibilities include dealing with customers, ensuring cleanliness in the dining area and toilets, making children feel welcome, handing out balloons, organizing special events, and maintaining positive communication with customers.

What skills are required for this position?

Required skills include friendly and helpful behavior, effective communication skills, attentive listening, and the ability to maintain high energy levels while working efficiently and productively.

What kind of workplace culture does McDonald's promote?

McDonald's promotes a workplace culture based on core values such as Serve, Inclusion, Integrity, Community, and Family, fostering a safe, respectful, and inclusive environment.

Are there any benefits offered to employees?

Yes, the benefits package includes holiday pay, service awards, meal allowance, employee discounts from top high street and online brands, and more.

Is a team-oriented mindset important for this role?

Yes, working well as part of a team is essential for the Customer Care Assistant position.

What is the expected demeanor of a Customer Care Assistant?

A Customer Care Assistant is expected to have a friendly, welcoming, courteous, and helpful demeanor at all times.

How should a Customer Care Assistant maintain customer satisfaction?

A Customer Care Assistant should establish and maintain positive communication with customers and keep the manager informed about customer satisfaction levels.

Is experience in the fast food industry necessary for this role?

While previous experience in the fast food industry may be helpful, it is not specified as a requirement for this position.

How does the role contribute to the overall customer experience?

The role contributes to the overall customer experience by creating a warm and welcoming atmosphere, ensuring cleanliness, and making customers feel valued through positive interactions.

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McDonald's

We’re serving up McDonald’s person by person. City by city. One community at a time. See our stories here.

Retail & Consumer Goods
Industry
10,001+
Employees
1955
Founded Year

Mission & Purpose

McDonald's is a global fast-food chain known for its iconic burgers, fries, and beverages. Since its founding in 1940, McDonald's has focused on delivering consistent, high-quality food with quick service in a family-friendly environment. Their mission is to provide a convenient, enjoyable dining experience for customers worldwide, emphasizing innovation and community engagement. McDonald’s aims to be the world’s best quick-service restaurant by maintaining quality, affordability, and accessibility.