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Customer Communications Senior Developer | S2 | Retail & Business Banking

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Santander

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    IT & Cybersecurity
  • Bradford
  • Quick Apply

AI generated summary

  • You must have Quadient Inspire Interactive experience, strong technical communication, excellent planning skills, attention to detail, controls management knowledge, analytical skills, and Agile experience.
  • You will collaborate with IT developers to enhance digital services, write user stories, conduct testing, manage communications, and perform reconciliations while ensuring accuracy and resolving incidents.

Requirements

  • Experience of testing and /or using Quadient software specifically Inspire Interactive
  • Ability to talk technically with IT developers and understand process flows
  • Organisational and planning skills with the ability to work proactively and prioritise within tight timescales
  • High attention to detail
  • Working knowledge of controls management
  • Analytical/Numerical analysis skills
  • Agile Project knowledge

Responsibilities

  • Partnering directly with IT developers to expand the digital services available across the Customer Communication Management (CCM) platform, focusing on delivering value add to customers and successful delivery of multiple objectives linked to Santander’s Strategic Blueprint.
  • Working in an agile way, you will be key to the success of multiple key Santander initiatives for Customer Communication. Inputting in to design of new functionality, defining reconciliation and control models, testing of build and then successful use, to support migrations and projects.
  • Moving together, you work collaboratively with IT to ensure services continue to evolve and influencing improvements in line with business strategy.
  • Embracing change, you write user stories and test scripts, ensure control models support to be, carrying out testing on IT builds in Pre and Pro, supporting successful integration in to live, training across wider team.
  • Updating and testing core blocks and shared content, regression test unchanged template components.
  • Embracing Risk pro, you will complete intraday and daily reconciliations for c700k communications per day to ensure all are delivered within expectations.
  • Raising awareness of incidents and provide support with root cause analysis by working with stakeholders, create preventative measures to ensure reduction in future incidents.
  • Delivering complicated communications, managing multiple stakeholders, creating briefs, build across all channels, customers with 100% accuracy in both testing and live environments.

FAQs

What is the job title for this position?

The job title is Customer Communications Senior Developer.

Where is this position based?

This position is based in Bradford, United Kingdom.

What are the working hours for this role?

The working hours are Monday to Friday, 9 AM to 5 PM, with weekend and Bank Holiday cover required one in seven.

Is there flexibility in working hours or arrangements?

Yes, we encourage part-time, job-share, or flexible working arrangements and are open to discussing specific working patterns.

What are the essential requirements for this role?

The essential requirements include experience with Quadient software specifically Inspire Interactive, ability to communicate technically with IT developers, strong organizational and planning skills, and high attention to detail.

Is experience with Agile Project knowledge necessary for this position?

While not essential, a working knowledge of Agile Project methodologies would be nice to have for this position.

How does the company support professional development?

The company supports employees in their professional development through various training opportunities and encourages teamwork.

What benefits are offered to employees in this role?

Employees can enjoy a salary, annual cash allowance, performance-related bonuses, pension contributions, generous holiday entitlement, access to health services, and more.

What is the application process for this position?

The application process involves a short call with the recruitment team, followed by a one-hour formal interview which can be conducted virtually or face to face.

Is there a support system in place for employees during the recruitment process?

Yes, the company is willing to provide assistance in various forms during the recruitment process to help candidates perform their best.

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Santander

Here to help you prosper

Finance
Industry
10,001+
Employees
1857
Founded Year

Mission & Purpose

Santander is a leading global bank, founded in 1857 and headquartered in Spain, and is one of the largest banks in the world by market capitalisation. It provides a wide range of financial products and services, including personal and corporate banking, wealth management, and insurance. With a strong presence in Europe, Latin America, North America, and Asia, Santander's mission is to help people and businesses prosper by offering customer-centric solutions. Its purpose is to support growth and innovation while fostering responsible banking practices to benefit individuals, businesses, and communities.