FAQs
What is the main responsibility of the Customer Consultant at The Body Shop?
The main responsibility is to support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times.
What qualifications or experience do I need for this role?
Strong interpersonal skills, customer service experience, effective communication, and a genuine passion for beauty and the retail industry are ideal qualifications.
What type of shifts am I expected to work in this position?
Open availability for evening, weekend, and holiday shifts is required for this position.
Is prior knowledge of The Body Shop products necessary for the role?
While prior knowledge is not mandatory, a genuine passion for beauty and the retail industry, along with a willingness to learn about the products and their origins, is essential.
What values does The Body Shop look for in its Customer Consultants?
The Body Shop seeks individuals who can demonstrate strong collaborative skills, uphold personal conduct standards, understand commerciality, and embrace a sense of purpose.
How does The Body Shop ensure it supports communities through its products?
The Body Shop sources many of its ingredients ethically using Community Trade programmes, which help communities build a better life while providing customers with high-quality products.