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Customer Consultant - 12 hours

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Bath

AI generated summary

  • You must have strong interpersonal skills, customer service experience, effective communication, a passion for beauty, and open availability for evenings, weekends, and holidays.
  • You will assist in driving sales, deliver exceptional customer service, uphold company values, offer product expertise, and engage customers to match them with suitable products.

Requirements

  • Strong interpersonal skills to build rapport with customers - customer service experience is ideal
  • Ability to communicate and listen effectively
  • A genuine passion for beauty and the retail industry
  • Open availability for evening, weekend, and holiday shifts.

Responsibilities

  • To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times.
  • To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
  • As part of our dedicated team of Consultants you will offer expert advice to our customers and provide an inspirational insight into The Body Shop products and philosophy.
  • You will get to learn the products, their origins and proactively engage with customers to experience a range that suits their preferences and lifestyle.

FAQs

What is the main responsibility of the Customer Consultant at The Body Shop?

The main responsibility is to support the store management team in driving sales and profit by delivering exceptional customer service on the shop floor at all times.

What qualifications or experience do I need for this role?

Strong interpersonal skills, customer service experience, effective communication, and a genuine passion for beauty and the retail industry are ideal qualifications.

What type of shifts am I expected to work in this position?

Open availability for evening, weekend, and holiday shifts is required for this position.

Is prior knowledge of The Body Shop products necessary for the role?

While prior knowledge is not mandatory, a genuine passion for beauty and the retail industry, along with a willingness to learn about the products and their origins, is essential.

What values does The Body Shop look for in its Customer Consultants?

The Body Shop seeks individuals who can demonstrate strong collaborative skills, uphold personal conduct standards, understand commerciality, and embrace a sense of purpose.

How does The Body Shop ensure it supports communities through its products?

The Body Shop sources many of its ingredients ethically using Community Trade programmes, which help communities build a better life while providing customers with high-quality products.

Fighting for a Fairer and More Beautiful World

Retail & Consumer Goods
Industry
10,001+
Employees
1976
Founded Year

Mission & Purpose

The Body Shop International Limited is the original natural and ethical beauty brand. Our heritage is an amazing story of firsts. The first to create Body Butter, the first to use manmade musk in fragrance rather than cruelly-extracted deer musk, the first to transform the beauty industry with fair trade ingredients. For 40 years The Body Shop showed the world that business could be a force for good, anchored in Anita Roddick’s pioneering approach to doing business. Our Commitment for the next 40 years, Enrich Not Exploit™, has three elements: Enrich Our People - Enrich Our Planet - Enrich Our Products. We exist to make a positive difference to people’s lives. We create superior quality products using the world’s finest natural ingredients to make your skin feel so good. We have over 3000 stores in 68 countries, and reach out to customers around the world through launching e-commerce sites, opening sub-franchise businesses and identifying selective wholesale in new markets plus adding new Global Travel Retail locations around the world. Our people are passionate, independent, diverse individuals.