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Customer Delight Associate

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Bloom & Wild

2mo ago

Applications are closed

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • London

Requirements

  • Are open to working flexibly - rotational weekday and weekend work patterns will be required
  • Ideally have experience in a consumer facing company with a strong customer ethos
  • Are compassionate and have brilliant people skills
  • Have experience and aptitude with major MS office software
  • Have experience working towards targets, meeting and exceeding these
  • Above all else, we’re looking for someone to bring high energy and positivity to this role, in keeping with our company values
  • Dutch or German language skills would be a plus!

Responsibilities

  • Provide inbound support to our customers via email, phone or live chat, making sure their queries are met with care and delight
  • Keep a finger on the pulse when speaking with customers; to proactively identify trends in their feedback and voice to the rest of the team for potential improvements to our processes, product and technology
  • Support other members of our Customer Delight team with queries and mentoring new joiners
  • Assist with day-to-day operational processes e.g. supplier management, order processing, delivery queries
  • Adhere to call and email targets set by the team

FAQs

What is the working hours for this role?

The working hours for this Customer Delight Associate role are 9am-6pm, and there is flexibility in shift patterns around core hours.

Are there any language requirements for this role?

While not required, Dutch or German language skills would be a plus for this role.

Is weekend work required for this position?

Yes, this is a full-time position and weekend work is required consistently.

What are some of the responsibilities of a Customer Delight Associate?

Some of the responsibilities include providing inbound support to customers, identifying trends in customer feedback, mentoring new team members, assisting with day-to-day operational processes, and meeting call and email targets set by the team.

Can I work remotely in this role?

While there is flexibility in working patterns, occasional working from the London-based office may be required for this role.

Bloom & Wild

Europe's #1 online flower company, home to the Bloom & WIld, bloomon and Bergamotte brands, trading across 8 countries

Retail & Consumer Goods
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Bloom & Wild is re-inventing the $60B global flower industry. Over a billion flower exchanges take place every year and industry satisfaction levels are low. Driven by our core belief that you can never care too much or be too thoughtful, we do things a little differently. From inventing letterbox flowers to founding The Thoughtful Marketing Movement. And we’ve seen impressive traction to date. We are Europe’s largest direct to consumer flower company. As the inventor of letterbox flowers, Bloom & Wild is powered by great ideas that are rooted in continuously improving the experience for our customers. On a mission to make sending and receiving flowers the joy it should be for both the sender and the recipient, we promise beautiful, brilliantly-designed letterbox surprises and make-a-statement bouquets. Our flowers are sent as the freshest buds, carefully packed and ready to bloom for arrangements that last. The result is almost 60k five star reviews and the status of the UK’s most-loved online florist. Since launching in 2013 we’ve raised £126m of venture capital and private equity funding from investors including General Catalyst, Index Ventures, Burda Principal Investments and MMC Ventures. We’ve been named one of the 5 fastest growing tech companies in Europe and are alumni of Tech Nation’s Future Fifty. We were also one of the Sunday Times Top 100 Small Companies to Work For 2020. We’ve got a brilliant ideas-led innovation culture. And we’re looking for people from all backgrounds to help drive our next exciting stage of growth. If you’re interested in joining us, please take a look at our open roles on our jobs tab. Bloom & Wild acquired bloomon in April 2021 and Bergamotte in July 2021, cementing our position as Europe's leading online flower company. Together, we are active in 8 countries. We are home to a family of 3 strong brands, Bloom & Wild, bloomon and Bergamotte.