FAQs
What is the main responsibility of a Customer Delight Associate at Atlys?
The primary responsibility is to assist customers with their visa-related queries and concerns, providing exceptional customer service via phone, chat, and email.
What qualifications are required for this role?
The ideal candidate should have a minimum of 6 months of experience in a customer-facing role, preferably in travel or visa services, along with excellent communication skills in English and Hindi.
Is prior experience in travel or visa services necessary?
While prior experience in travel or visa services is preferred, it is not strictly necessary as long as the candidate has a minimum of 6 months in a customer-facing role.
Are there specific working hours for this position?
Yes, the role requires flexibility to work rotational 24-hour shifts and rotational week offs, with a standard schedule of 5 days a week, 10-hour shifts including a 1-hour break.
What tools or systems should candidates be familiar with?
Candidates should be familiar with CRM systems and customer support tools to assist customers effectively.
How important is teamwork in this role?
Team collaboration is essential to ensure a seamless customer experience, making a collaborative, team-oriented mindset a valuable trait for candidates.
What qualities are sought after in a suitable candidate?
The ideal candidate should possess strong problem-solving abilities, excellent patience and professionalism, attention to detail, and convincing skills to engage and support customers effectively.
Will there be opportunities for process improvements in this role?
Yes, the role encourages contributions to process improvements that enhance customer experience and operational efficiency.
What is the company’s mission related to travel?
Atlys' mission is to enable every person on earth to travel freely by automating visa processes, thus creating a more open world.
How does Atlys ensure customer satisfaction?
Customer satisfaction is ensured by providing prompt and professional responses to inquiries and complaints, following up to confirm issue resolution, and continuously improving customer service processes.