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Customer Delivery Assistant

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Bensons for Beds

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics

AI generated summary

  • You should have customer-facing experience, the ability to lift heavy items, clear communication skills, a professional appearance, and a polite demeanor. PDA experience is a plus; training provided.
  • You will ensure timely deliveries, maintain vehicle cleanliness, assemble furniture, engage customers positively, handle calls politely, and complete paperwork accurately.

Requirements

  • Previous experience in a customer facing role, preferably in a similar environment (e.g. logistics, manufacturing, retail).
  • Ability to lift and manoeuvre heavy items of furniture with manual handling experience
  • Desirable experience of using a PDA but not essential as training will be given
  • Clear confident verbal communicator
  • Professional in attitude and appearance, polite and courteous to our customers and when out in the community representing Bensons.

Responsibilities

  • Complete your deliveries on time, to schedule and most importantly ensuring your customers are left happy, keeping your customer informed by calling ahead.
  • Support an environment and culture within Bensons for Beds where the Customer is firmly at the centre of everything that we do.
  • Ensure your vehicle is clean and fit for the next delivery to represent Bensons in our communities, monitoring for roadworthiness and reporting any defects, ensuring compliance with all transport legal requirements.
  • Creating a good impression to our customers adhering to company uniform policy and being friendly and helpful throughout, wearing overshoes and gloves during the delivery.
  • Answer and respond to all incoming calls in a prompt and polite manner.
  • Deliver and assemble furniture in the customers room of choice, collecting old products for recycling as required, leaving the customers home tidy and remove all packaging.
  • Engage all customers by communicating in a warm, friendly and professional manner ensuring they are left with a positive impression of our service (and our business card with our details), championing Bensons products and doing all you can to deliver a great customer experience, as you would expect as a customer yourself.
  • Completing any inbound/outbound paperwork promptly and accurately, and working with warehouse and cross dock teams as necessary to ensure products are loaded safely and without damage, feeding back any suggestions for improvements constructively and professionally.

FAQs

What is the salary for the Customer Delivery Assistant position?

The salary for the Customer Delivery Assistant position is £30,252 per annum.

Are there any physical requirements for this role?

Yes, the role is physically demanding, and candidates must be able to lift and manoeuvre heavy items of furniture with manual handling experience.

What kind of experience is required for this position?

Previous experience in a customer-facing role, preferably in logistics, manufacturing, or retail, is required.

Will I need to work as part of a team?

Yes, Customer Delivery Assistants will work as part of a two-person delivery team alongside the Drivers.

Is there any training provided for new staff?

Yes, training will be given, including the use of a PDA, which is desirable but not essential.

What benefits are offered to employees?

Benefits include an employee discount scheme, Medicash for health services, pension scheme, discounted gym membership, and learning and development programmes, among others.

Are uniforms provided for this role?

Yes, there is a company uniform policy that all employees must adhere to.

Where will I be delivering products?

You will deliver products to customers’ homes and may assist in assembling the items in their room of choice.

How do you ensure customer satisfaction during deliveries?

Customer Delivery Assistants are expected to communicate warmly and professionally, ensuring customers are informed and happy with their delivery experience.

Are there opportunities for career progression?

Yes, Bensons for Beds offers access to internal opportunities for career progression within the company.

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Bensons for Beds

We're on a mission to become a market-leading bed retailer with a strong omnichannel presence.

Retail & Consumer Goods
Industry
1001-5000
Employees
1950
Founded Year

Mission & Purpose

Bensons for Beds specialises in selling a wide range of beds, mattresses, and bedroom furniture across the UK. Their ultimate mission is to provide customers with quality sleep solutions tailored to individual needs, aiming to improve overall well-being through better sleep. The company's purpose is to offer a diverse selection of comfortable and affordable bedding products while delivering excellent customer service, ensuring every customer finds the perfect sleep solution for their lifestyle and preferences.