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Customer/Enablement Manager (f/m/d) - Remote (Europe)

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DeepOpinion

10d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • Berlin
    Remote

AI generated summary

  • You need 5+ years in customer success or enablement in tech, strong relationship management in SaaS/AI, excellent communication, project management skills, and a startup mindset. Fluent in English; other languages a plus.
  • You will manage customer onboarding, create educational content, lead training sessions, support key accounts, enable partners, and collaborate with teams on product updates and customer feedback.

Requirements

  • A minimum of 5 years of experience in customer success, sales or product enablement, or a related field within the tech industry, ideally in a startup environment.
  • Proven track record of managing and scaling customer and partner relationships in the SaaS, AI, or automation sectors.
  • Excellent communication skills, with the ability to conduct live presentations and create engaging content for a diverse audience.
  • Strong organizational and project management skills, with a keen ability to prioritize tasks and manage multiple accounts effectively.
  • Deep understanding of the startup ecosystem and the unique challenges and opportunities it presents.
  • Fluent in English; additional European languages are a plus.

Responsibilities

  • Take ownership of the DeepOpinion Academy, including onboarding customers onto our products and ensuring they are well-versed with all necessary materials.
  • Dive deep into the next phases of customer engagement, continuously enhancing the onboarding process and educational content.
  • Record instructional videos and lead live sessions to educate and engage customers and partners, ensuring high satisfaction and product fluency.
  • Manage 10-20 key accounts, acting as the primary point of contact and support for these partners and customers.
  • Enable partners with the tools and knowledge needed to effectively deploy and leverage our products, facilitating their quick adaptation and long-term success.
  • Work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback to drive product enhancements and customer satisfaction.

FAQs

Is this position fully remote?

Yes, this position is fully remote, allowing you to work from anywhere in Europe.

What are the main responsibilities of the Customer/Partner Enablement Manager?

The main responsibilities include owning the DeepOpinion Academy, enhancing customer onboarding processes, recording instructional videos, managing key accounts, enabling partners, and collaborating with cross-functional teams.

What is the minimum experience required for this role?

A minimum of 5 years of experience in customer success, sales, product enablement, or a related field within the tech industry is required.

Is prior experience in the startup environment necessary?

While not mandatory, experience in a startup environment is highly preferred.

What skills are essential for the Customer/Partner Enablement Manager role?

Essential skills include excellent communication, strong organizational and project management abilities, and a deep understanding of the startup ecosystem.

Are language skills important for this position?

Yes, fluency in English is required, and additional European languages are a plus.

What compensation and benefits are offered?

The role offers a competitive salary with performance-based incentives, access to continuous training and development opportunities, and a dynamic workplace culture.

Will there be opportunities for professional development?

Yes, there are continuous training and development opportunities available to ensure you remain at the top of your field.

How many key accounts will the Customer/Partner Enablement Manager manage?

The manager will be responsible for managing 10-20 key accounts.

What is the company's focus in terms of technology?

The company focuses on AI-driven automation solutions within the SaaS industry.

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DeepOpinion

Build enterprise-grade AI automations for text and document processes, without code.

Technology
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

DeepOpinion is a Generative Automation platform that enables teams to automate complex knowledge work using enterprise-grade AI applications. By integrating Generative AI, business process digitization, and no-code development, the platform allows teams to quickly create AI apps and achieve over 90% straight-through processing. Trusted by global leaders like Siemens, Bitpanda, Markel, Uelzener, and CED, DeepOpinion helps insurers, banks, and service centers streamline operations and enhance efficiency with cutting-edge AI solutions.