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Customer/Enablement Manager (f/m/d) - Remote (Europe)

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DeepOpinion

11d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Product
  • Berlin
    Remote

AI generated summary

  • You need 5+ years in customer success or enablement in tech, a track record in SaaS/AI, strong communication and project management skills, and fluency in English; other languages are a plus.
  • You will onboard customers, enhance educational content, record videos, lead live sessions, manage key accounts, support partners, and collaborate with teams on product updates and feedback.

Requirements

  • A minimum of 5 years of experience in customer success, sales or product enablement, or a related field within the tech industry, ideally in a startup environment.
  • Proven track record of managing and scaling customer and partner relationships in the SaaS, AI, or automation sectors.
  • Excellent communication skills, with the ability to conduct live presentations and create engaging content for a diverse audience.
  • Strong organizational and project management skills, with a keen ability to prioritize tasks and manage multiple accounts effectively.
  • Deep understanding of the startup ecosystem and the unique challenges and opportunities it presents.
  • Fluent in English; additional European languages are a plus.

Responsibilities

  • Take ownership of the DeepOpinion Academy, including onboarding customers onto our products and ensuring they are well-versed with all necessary materials.
  • Dive deep into the next phases of customer engagement, continuously enhancing the onboarding process and educational content.
  • Record instructional videos and lead live sessions to educate and engage customers and partners, ensuring high satisfaction and product fluency.
  • Manage 10-20 key accounts, acting as the primary point of contact and support for these partners and customers.
  • Enable partners with the tools and knowledge needed to effectively deploy and leverage our products, facilitating their quick adaptation and long-term success.
  • Work closely with cross-functional teams to align on product updates, marketing strategies, and customer feedback to drive product enhancements and customer satisfaction.

FAQs

Is this position fully remote?

Yes, this position is fully remote, allowing you to work from anywhere in Europe.

What is the experience requirement for this role?

A minimum of 5 years of experience in customer success, sales, product enablement, or a related field within the tech industry, ideally in a startup environment, is required.

What industries should my experience be in?

Ideal candidates should have experience in the SaaS, AI, or automation sectors.

Will I be responsible for managing multiple accounts?

Yes, you will manage 10-20 key accounts and act as the primary point of contact for these partners and customers.

What type of skills are required for this role?

Excellent communication, strong organizational and project management skills, and the ability to prioritize tasks and manage multiple accounts effectively are essential.

Are there opportunities for professional development?

Yes, the company offers access to continuous training and development opportunities to help you stay at the top of your field.

What is the compensation structure for this role?

The role offers a competitive salary with performance-based incentives, reflecting its critical importance to the company's growth.

Do I need to speak any languages other than English?

fluency in English is required, and additional European languages are a plus.

How will I engage with customers and partners?

You will engage by recording instructional videos, leading live sessions, and enhancing onboarding processes and educational content.

What is the company culture like?

The company fosters a dynamic, inclusive, and innovative workplace culture that values every team member’s contribution towards collective goals.

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DeepOpinion

Build enterprise-grade AI automations for text and document processes, without code.

Technology
Industry
11-50
Employees
2020
Founded Year

Mission & Purpose

DeepOpinion is a Generative Automation platform that enables teams to automate complex knowledge work using enterprise-grade AI applications. By integrating Generative AI, business process digitization, and no-code development, the platform allows teams to quickly create AI apps and achieve over 90% straight-through processing. Trusted by global leaders like Siemens, Bitpanda, Markel, Uelzener, and CED, DeepOpinion helps insurers, banks, and service centers streamline operations and enhance efficiency with cutting-edge AI solutions.