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Customer Engagement Specialist ( REMOTE)

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US Pharmacopeia

12d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Rockville

AI generated summary

  • You should have an Associate's degree, 2-5 years in account management, strong interpersonal and organizational skills, and experience with CRM and data analytics. Life Sciences background preferred.
  • You will develop account plans, conduct outreach to Tier 2/3 accounts, support lead generation, document customer insights in Salesforce, collaborate with SCD Managers, and ensure effective product communication.

Requirements

  • Associates degree or equivalent experience in account management.
  • 2-5 years’ experience, Inside and or field sales account management.
  • Excellent interpersonal skills, communications skills, and telephone manner required in efforts to build trust and nurture relationships with customers.
  • Excellent organizational skills and detail oriented.
  • Strong account management skills.
  • Strong problem-solving skills with customer-centric approach.
  • Excellent relationship-building skills with various customer personas.
  • Self-motivated and able to work in a fast-paced multi-task environment.
  • Degree in Life Sciences.
  • Field Sales and/or Life Sciences lab experience.
  • Experience using data analytical platforms (e.g. Tableau) and CRM platforms (e.g. Salesforce).

Responsibilities

  • Supporting revenue target growth for assigned territories and Strategic Customer Development Manager (SCD) through the development and execution of account plans.
  • Meeting metrics for outreach/prospecting activities including coordinating customer meetings with assigned SCD Managers.
  • Consistent and timely outreach activities to designated accounts using multiple channels (phone, email, social media, Sales Force)
  • Primary focus on Tier 2 and Tier 3 accounts
  • Supporting conferences, tradeshows and marketing campaigns, to drive lead qualification
  • Lead generation and new customer onboarding
  • Adhering to documenting all activities and customer insights/intelligence in Salesforce to identify drivers and barriers for growth to drive solutions.
  • Working closely with assigned SCD Manager(s) to help provide actionable insights from the customer through customer engagement to meet performance goals.
  • Driving continued education by attending product training to ensure effective customer communications on USP products and services.
  • Provide resolution for customers by collaborating and communicating with other USP support functions, as needed.

FAQs

What is the role of a Customer Engagement Specialist at USP?

The Customer Engagement Specialist focuses on driving revenue growth and fostering customer relationships within assigned territories, collaborating with Strategic Customer Development Managers to develop account plans and conduct outreach to customers.

Is this a full-time position?

Yes, this is a full-time position but it is offered as a 6-month fixed term, with the possibility of extension.

What are the main responsibilities of the Customer Engagement Specialist?

Main responsibilities include supporting revenue growth, coordinating customer meetings, conducting outreach to designated accounts, participating in marketing campaigns, lead generation, and documenting activities in Salesforce.

What qualifications are required for this position?

Candidates should have an associate's degree or equivalent experience in account management, along with 2-5 years of experience in inside and/or field sales account management.

What skills are necessary for success in this role?

Success in this role requires excellent interpersonal and communication skills, strong organizational skills, problem-solving abilities, and the capacity to build relationships with diverse customer personas.

Does USP provide training for this position?

Yes, USP offers training, particularly in the products and services to ensure effective customer communication and ongoing education.

Are there any supervisory responsibilities for this role?

No, the Customer Engagement Specialist position is an individual contributor role with no supervisory responsibilities.

What is the salary range for this position?

The base salary range is USD $63,000.00 – $80,000.00 annually, with a target annual bonus of 10%.

What types of experience are preferred for candidates applying for this job?

Additional preferred experience includes a degree in Life Sciences, field sales experience, and experience using data analytical platforms (e.g., Tableau) and CRM platforms (e.g., Salesforce).

Is USP an equal opportunity employer?

Yes, USP is proud to be an Equal Employment Opportunity employer and is committed to creating an inclusive environment.

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US Pharmacopeia

The Standard of Trust.

Manufacturing & Electronics
Industry
1001-5000
Employees
1820
Founded Year

Mission & Purpose

US Pharmacopeia (USP) is an independent, scientific nonprofit organization that has focused on building trust in the supply of safe, quality medicines since 1820. We are a public health organization that uses rigorous science and public quality standards setting to protect patient safety and improve global health. We are committed to building public trust and confidence in drug therapies to enable people to live longer and healthier, and also work to building trust in dietary supplements and food ingredients. Currently, we are working to strengthen the global supply chain so that the medicines people rely on are available when needed and work as expected. Our Volunteers USP standards are in a continuous process of review and revision based upon new evidence, emerging public health concerns, and public requests for revision. Input from our volunteers, through our Council of Experts and Expert Committees and Panels, is crucial for maintaining our standards and preserving public trust. Our Governing Bodies The USP Convention helps guide our areas of impact – nearly 500 Member Organizations from around the world contribute valuable perspectives, experiences, and expertise from across healthcare and science. In addition to collaborating on critical healthcare and science matters, every five years, Convention Members adopt USP Resolutions and elect USP’s Board of Trustees and the Council of Experts who lead USP’s standards-setting Expert Committees.