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Customer Experience Associate

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KITH

Sep 11

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You need 1+ year in retail sales, preferred in customer service and apparel. Must stand, lift 30 lbs, and multitask. Be a strong communicator, team player, and maintain positive energy.
  • You will provide top-notch customer service, assist with cashier tasks, maintain store visuals, support inventory processes, and collaborate with management for operational efficiency.

Requirements

  • Experience:
  • 1+ year(s) experience in a retail sales position.
  • 1+ year(s) in customer service roles, preferred but not required.
  • 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.
  • Skills/Abilities:
  • Standing and walking for prolonged periods of time.
  • Lifting or moving up to 30 pounds.
  • Bending, twisting, reaching, and climbing ladders/step stools and other physical tasks related to standard retail operations.
  • Efficient time management skills.
  • Ability to multi-task and manage multiple projects at once.
  • Professional Characteristics:
  • Strong communicator.
  • Team-player.
  • Self-starter.
  • Adaptive and resourceful.
  • Personal Characteristics:
  • Personable and welcoming.
  • Energetic.
  • Consistent positive energy.

Responsibilities

  • Communicate with the Management team for overall responsibilities and directions on projects and tasks.
  • Greet, assist, and provide best-in-class customer service to all KITH customers.
  • Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.
  • Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions.
  • Provide friendly, professional, and accurate service at the registers.
  • Partner with Management team to execute action plans in the most efficient way possible.
  • Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
  • Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operations.
  • Assist in completion and accuracy of any/all operational tasks, as business needs.
  • Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store’s hours of operations.
  • Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
  • Properly communicate sell through, to ensure product availability.
  • Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
  • Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
  • Aid during any Visual initiatives, as needed.
  • Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

FAQs

Is this position full-time or part-time?

This position is part-time.

What is the compensation for the Customer Experience Associate role?

The compensation for this role is $16.00 per hour plus house commission.

Where is the location of the job?

The job is located at the Williamsburg Store.

What are the primary responsibilities of a Customer Experience Associate?

The primary responsibilities include greeting customers, providing best-in-class customer service, completing cashier duties, supporting the sales floor, and maintaining store presentation.

Is previous retail or customer service experience required?

While 1+ year of experience in a retail sales position and customer service roles is preferred, it is not strictly required.

What type of customers will I be serving?

You will be serving all KITH customers, focusing on providing a high level of service and support.

Are there any physical requirements for this job?

Yes, the job requires standing and walking for prolonged periods, lifting or moving up to 30 pounds, and performing various physical tasks related to retail operations.

What skills are essential for this position?

Essential skills include efficient time management, the ability to multi-task, and strong communication.

Will I receive training for this position?

Yes, you will receive training to ensure you can provide the best customer experience and support across all departments.

What kind of work environment can I expect?

You can expect a dynamic and team-oriented environment where adaptability and a positive attitude are highly valued.

Does Kith offer equal employment opportunities?

Yes, KITH is an equal employment opportunity employer and considers all qualified applicants without regard to various protected characteristics.

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KITH

Retail & Consumer Goods
Industry
201-500
Employees
2011
Founded Year

Mission & Purpose

Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.