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Customer Experience Associate

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KITH

Sep 11

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Quick Apply

AI generated summary

  • You should have 1+ year in retail sales, customer service, or luxury goods. Be active and capable of lifting 30 lbs, with strong communication, team spirit, and a positive, energetic demeanor.
  • You will provide exceptional customer service, assist with cashier duties, manage inventory tasks, maintain store visuals, and support daily operations while collaborating with the management team.

Requirements

  • Experience:
  • 1+ year(s) experience in a retail sales position.
  • 1+ year(s) in customer service roles, preferred but not required.
  • 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.
  • Skills/Abilities:
  • Standing and walking for prolonged periods of time.
  • Lifting or moving up to 30 pounds.
  • Bending, twisting, reaching, and climbing ladders/step stools and other physical tasks related to standard retail operations.
  • Efficient time management skills.
  • Ability to multi-task and manage multiple projects at once.
  • Professional Characteristics:
  • Strong communicator.
  • Team-player.
  • Self-starter.
  • Adaptive and resourceful.
  • Personal Characteristics:
  • Personable and welcoming.
  • Energetic.
  • Consistent positive energy.

Responsibilities

  • Communicate with the Management team for overall responsibilities and directions on projects and tasks.
  • Greet, assist, and provide best-in-class customer service to all Kith customers.
  • Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.
  • Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions.
  • Provide friendly, professional, and accurate service at the registers.
  • Partner with Management team to execute action plans in the most efficient way possible.
  • Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
  • Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operations.
  • Assist in completion and accuracy of any/all operational tasks, as business needs.
  • Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store’s hours of operations.
  • Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
  • Properly communicate sell through, to ensure product availability.
  • Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
  • Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
  • Aid during any Visual initiatives, as needed.
  • Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

FAQs

What is the job title for this position?

The job title is Customer Experience Associate.

Where is the location of this position?

The position is located at the Women's Store in Soho.

What is the employment status for this role?

The position is seasonal.

What is the hourly compensation for this role?

The hourly compensation is $17.00.

What are the primary responsibilities of a Customer Experience Associate?

The primary responsibilities include greeting customers, providing best-in-class customer service, completing cashier responsibilities, and supporting various operational tasks within the store.

What type of experience is required for this position?

Candidates should have at least 1 year of experience in a retail sales position; 1 year in customer service roles is preferred but not required; and experience in apparel, footwear, or luxury goods is also preferred but not required.

What physical abilities are required for this position?

The role requires standing and walking for prolonged periods, lifting or moving up to 30 pounds, bending, twisting, reaching, and climbing ladders or step stools.

What skills are important for a Customer Experience Associate?

Important skills include efficient time management, ability to multi-task, and managing multiple projects simultaneously.

What personal qualities are desirable for this role?

Desirable personal qualities include being personable and welcoming, energetic, and consistently positive.

Does Kith provide equal employment opportunities?

Yes, Kith is an equal employment opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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KITH

Retail & Consumer Goods
Industry
201-500
Employees
2011
Founded Year

Mission & Purpose

Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.