Logo of Huzzle

Home

Matches

Explore

Manage

Customer Experience Associate

image

KITH

16d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • New York
  • Quick Apply

AI generated summary

  • You should have 1+ year in retail sales, strong communication skills, be adaptable, energetic, a team player, and able to lift 30 lbs. Must manage time well and multitask effectively.
  • You will assist customers, handle transactions, support sales and visual standards, maintain store cleanliness, and collaborate with management on operational tasks and inventory management.

Requirements

  • 1+ year(s) experience in a retail sales position.
  • 1+ year(s) in customer service roles, preferred but not required.
  • 1+ year(s) in apparel, footwear, or luxury goods, preferred but not required.
  • Standing and walking for prolonged periods of time.
  • Lifting or moving up to 30 pounds.
  • Bending, twisting, reaching, and climbing ladders/step stools and other physical tasks related to standard retail operations.
  • Efficient time management skills
  • Ability to multi-task and manage multiple projects at once
  • Strong communicator
  • Team-player
  • Self-starter
  • Adaptive and resourceful
  • Personable and welcoming
  • Energetic
  • Consistent positive energy

Responsibilities

  • Communicate with the Management team for overall responsibilities and directions on projects and tasks.
  • Greet, assist, and provide best-in-class customer service to all Kith customers.
  • Support the Client Advisors to ensure clients are receiving genuine and efficient service both during and after their store experience.
  • Under the direction of the Management team, efficiently complete cashier responsibilities including but not limited to, cash handling, processing returns and Mobile POS transactions.
  • Provide friendly, professional, and accurate service at the registers.
  • Partner with Management team to execute action plans in the most efficient way possible.
  • Display expertise and familiarity of product knowledge, brand history, company policies, and store/company strategies.
  • Efficiently complete assigned tasks and responsibilities during each shift, that can be scheduled before, during and after the store’s hours of operations.
  • Assist in completion and accuracy of any/all operational tasks, as business needs.
  • Support sales floor replenishment, stockroom organization and the upkeep of visual standards, before, after and during the store’s hours of operations.
  • Partner with Management and Visual teams to maintain a visually appealing sales floor and ensure the brand’s visual standards are always met.
  • Properly communicate sell through, to ensure product availability.
  • Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business.
  • Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations.
  • Aid during any Visual initiatives, as needed.
  • Efficiently aid in the execution of any cycle counts, physical inventories or other inventory management task(s) as required by the business.

FAQs

What is the location of the Customer Experience Associate position?

The position is located at the Dumbo Kids Store.

What is the status of the Customer Experience Associate position?

The position is part-time.

What is the compensation for the Customer Experience Associate role?

The compensation is $17.00 per hour.

What are the primary responsibilities of a Customer Experience Associate?

Primary responsibilities include greeting customers, providing exceptional customer service, completing cashier duties, supporting sales floor replenishment, and maintaining visual standards.

Is prior experience required for this position?

Yes, 1+ years of experience in a retail sales position is required, while experience in customer service and apparel/footwear/luxury goods is preferred.

What physical tasks may be required for this role?

The role may require standing and walking for prolonged periods, lifting or moving up to 30 pounds, bending, twisting, reaching, and climbing ladders or step stools.

What personal characteristics are expected from a Customer Experience Associate?

Candidates should be personable, welcoming, energetic, and consistently maintain a positive energy.

Who do Customer Experience Associates report to during their shifts?

Customer Experience Associates work under the direction of the Manager on duty.

Are there opportunities for growth within the Customer Experience Associate role?

Yes, as Customer Experience Associates enhance their skills and experience, there may be opportunities for growth within the company.

Does Kith provide equal employment opportunities?

Yes, Kith is an equal employment opportunity employer and considers all qualified applicants without regard to any characteristic protected by law.

image

KITH

Retail & Consumer Goods
Industry
201-500
Employees
2011
Founded Year

Mission & Purpose

Established in 2011, Kith is a leading lifestyle brand and progressive retail concept that’s celebrated globally for its ability to tell stories, evoke nostalgia, and connect product to the passion it’s woven with. Now in its eleventh year of business, Kith has in-house apparel lines for men, women, and children, an ice cream parlor in every flagship, a full-service restaurant, and a retail footprint in three continents. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the brand’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Using Kith as a vehicle, Fieg has applied his signature lens to an impressive list of collaborators, including Coca-Cola, Nike, Versace, BMW and many others.