FAQs
What is the job title for this position?
The job title is Customer Experience Associate.
What is the location of this job?
The job is located in Parry Sound, Ontario, Canada.
How many hours per week is this position?
This position is for 30 hours per week.
What are the primary responsibilities of the Customer Experience Associate?
The primary responsibilities include building strong customer relationships, processing day-to-day transactions, nurturing relationships, identifying sales opportunities, and assisting customers with digital banking applications.
What skills are required for this role?
Required skills include proven customer service skills, willingness to assist professionally and efficiently, availability for a flexible schedule, comfort in sales situations, and strong technical skills.
Is there a performance target related to this position?
Yes, there is a focus on contributing to the branch's targets by identifying and fulfilling simple sales opportunities.
What kind of training does Scotiabank provide for this role?
Scotiabank offers internal training to support career growth and skill enhancement for the Customer Experience Associate role.
What kind of work environment can one expect in this role?
The work environment is collaborative and team-oriented, with a focus on providing exceptional customer service.
What benefits come with this position?
Benefits include a competitive compensation package, opportunities for professional development, recognition for high performance, and a commitment to community engagement.
How can candidates apply for this position?
Candidates must apply directly online to be considered for this role.
Are accommodations available during the recruitment process?
Yes, Scotiabank is committed to creating an inclusive and accessible environment and provides accommodations upon request during the recruitment and selection process.
Will I be working alone in this role?
No, the role involves working as part of a team to deliver excellent customer service and achieve branch targets.
Is prior banking experience necessary for this position?
While prior banking experience is beneficial, proven customer service skills through work or community involvement are the key requirement.