FAQs
What is the salary range for the Customer Experience Consultant position?**
The salary range for the Customer Experience Consultant position is £28,400 to £29,500, plus up to 6% bonus per annum. **Question: Where is the position located?** **Answer:** The position is located in Milton Keynes. **Question: What is the closing date for applications?** **Answer:** The closing date for applications is 6th August 2024. **Question: Is this a full-time or part-time position?** **Answer:** This is a full-time, permanent position. **Question: Are there any specific background checks required for this role?** **Answer:** Yes, due to the nature of this role, the post holder will be required to complete some additional background checks before an offer is made. **Question: What are the key responsibilities of the Customer Experience Consultant?** **Answer:** The key responsibilities include managing a caseload of claims, proactive communication with customers, collaborating with Claims Investigators, maintaining adherence to internal service level agreements, ensuring compliance with Treating Customers Fairly requirements, and assisting in the improvement of internal processes. **Question: What qualifications are necessary for this role?** **Answer:** A minimum of GCSE A-C in English and Maths or an equivalent diploma is required. Experience in the insurance or claims handling sector is advantageous. **Question: What benefits are offered with this position?** **Answer:** Benefits include 27 days annual leave (plus bank holidays), a generous pension scheme, life assurance, subsidized private medical insurance, cycle to work scheme, employee discounts, a 24/7 employee assistance program, volunteer leave, and equalized maternity, paternity, and adoption leave. **Question: What skills are preferred for a candidate applying for this role?** **Answer:** Preferred skills include experience within a customer service environment, insurance claims handling experience, strong IT skills, effective communication skills, excellent organization and problem-solving skills, and strong attention to detail. **Question: Does NHBC promote career development opportunities?** **Answer:** Yes, NHBC advocates for internal mobility and offers exceptional personal development and career progression opportunities, including full training and the chance to gain recognized qualifications and professional memberships. **Question: Is flexible working available for this position?** **Answer:** Yes, NHBC encourages flexible working and is open to discussing individual needs. **Question: What kind of work culture can be expected at NHBC?** **Answer:** NHBC promotes an inclusive culture that values dignity and respect, free from discrimination. They support active employee networks and create safe spaces for open conversations and sharing ideas.