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Customer Experience Executive

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Novuna

27d ago

  • Job
    Full-time
    Entry Level

AI generated summary

  • You must have a friendly phone manner, strong communication skills, IT literacy, and the ability to work independently while being a team player.
  • You will engage with customers via calls and emails, collaborate with the team for fair outcomes, accurately complete tasks on time, and maintain client data for seamless service delivery.

Requirements

  • - Friendly and professional telephone manner, with the ability to listen and advise
  • - Excellent written and verbal communication skills
  • - IT literate and comfortable learning new systems and processes
  • - Ability to work on your own initiative in addition to being a key team player

Responsibilities

  • Interacting with customers via email and inbound and outbound calls
  • Work collaboratively with the team to ensure fair customer outcomes
  • Provide complete transactional tasks accurately and within required timeframes
  • Ensure system data and client information are accurately maintained, and work closely with colleagues to deliver a seamless service

FAQs

What is the working schedule for the Customer Experience Executive role?

The working hours are from 8:45 AM to 5:15 PM, with an early finish at 4:45 PM on Fridays. You will also be required to work one late shift until 6:00 PM every 12 weeks.

Is prior experience in customer service required for this role?

While previous experience in customer service is beneficial, we are primarily looking for enthusiastic individuals with a willingness to learn and a commitment to delivering excellent customer service.

What are the primary duties of a Customer Experience Executive?

The primary duties include interacting with customers via email and calls, collaborating with the team to ensure fair customer outcomes, completing transactional tasks accurately and on time, and maintaining system data and client information.

Where will the training take place?

Attendance at the Staines office will be required for the first 3 months for robust training.

Is there an opportunity for career development within Novuna?

Yes, Novuna offers opportunities for learning and professional development as part of their people promise.

What benefits are offered in addition to the salary?

Benefits include flexible hybrid working, 25 days of holiday plus bank holidays, the option to buy/sell 5 days of holiday, and a comprehensive wellbeing package including BUPA and a 24/7 employee assistance program.

What is the company's commitment to inclusivity?

Novuna is a Top 50 Inclusive employer and is committed to ensuring an inclusive application process, welcoming applicants from diverse backgrounds, and making reasonable adjustments for candidates with disabilities.

What skills are important for the Customer Experience Executive role?

Important skills include excellent communication abilities, a friendly and professional telephone manner, IT literacy, and the capacity to work both independently and as part of a team.

Are there any special considerations for applicants with disabilities?

Yes, Novuna is Disability Confident Committed and is happy to make reasonable adjustments to the selection process for candidates who identify as having a disability or neurodivergent conditions.

What type of customers will I be interacting with in this role?

You will be interacting with a diverse range of business customers who are seeking flexible finance solutions.

Novuna

Welcome to Novuna! A leading financial services company with over 40 years' experience providing innovative solutions.

Finance
Industry
1001-5000
Employees
1981
Founded Year

Mission & Purpose

Novuna is one of the UK’s leading financial services companies. We create extraordinary solutions and outstanding customer experiences that our customers love, powering the aspirations of millions of consumers and businesses every day. From our 24/7 fast, flexible retail point of sale finance and award-winning personal loans to our industry leading support to help decarbonise and futureproof fleets, and award-winning asset finance and business cash flow solutions, we embrace new ways of working to unlock the potential of our customers and our colleagues. Novuna is the trading style for Mitsubishi HC Capital UK PLC. Novuna builds on four decades as one of the UK's most successful and trusted financial services providers. Novuna means New Together, which captures the essence of our business - our ability to anticipate and support customers through rapid change. Whatever you’re planning, Novuna has the right solutions to help achieve your ambitions sooner. Novuna was voted the no.1 best financial company to work for in the UK by Glassdoor.