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Customer Experience: Law, Finance or STEM Graduate

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SeedLegals

May 27

  • Job
    Full-time
    Entry Level
  • Legal
    Banking & Finance
  • £30K - £32K
  • London
  • Quick Apply

AI generated summary

  • You must have a passion for entrepreneurship, proactive problem-solving skills, excellent communication and organizational abilities, motivation to work in a fast-paced environment, and an interest in learning about startup industries and finance.
  • You'll assist customers with legal, financial, and technical guidance on SeedLegals platform, review product compliance, provide tailored support, and collaborate to enhance startup experience.

Requirements

  • You have a genuine passion for entrepreneurship and innovation, and are excited by the opportunity to interact with startup founders every day.
  • A proactive approach, with a focus on anticipating issues, delivering the right solutions and consistently adding value to our customer experiences.
  • Phenomenal communication skills, with a strong attention to detail.
  • Outstanding organisational skills, with the ability to multitask and meet deadlines.
  • Motivated to assume responsibility and work within a fast-paced, scaling company.
  • An interest in learning more about startup industries, the investment landscape, company governance, tax relief schemes and equity management is beneficial.

Responsibilities

  • You’ll be on the front lines with our wonderful customers, onboarding them onto the SeedLegals platform, helping them set up the legal documents they need, and providing a wide range of legal, financial and technical guidance. This includes:
  • Assisting users via our live chat function (HubSpot) - you'll need to answer questions about anything and everything to do with using SeedLegals, from platform queries to data-driven commercial guidance.
  • Completing product reviews - when a user goes through any of our products we review everything to ensure it's all legally compliant and completed correctly.
  • Providing bespoke product-specific support through emails and video calls - our team of product owners are there to help with all the technical and legal support needed.
  • Collaborating with our wider team of developers, founders, investors and lawyers to further scale the customer experience, develop the SeedLegals platform, and improve the startup ecosystem - and ultimately ensure every startup founder has an awesome experience with SeedLegals!

Application Process

  • Apply online
  • 30 min video call with a member of the team
  • 1hr long interview with a manager & member of the team
  • 30 min chat with the Head of Customer Experience
  • 30 min chat with the CEO

FAQs

What qualifications are required for this Customer Experience role at SeedLegals?

We are looking for recent graduates with a degree in law, finance, or STEM fields.

What kind of work will I be doing as a Customer Experience graduate at SeedLegals?

You will be working with startup founders in London, assisting them with legal tech solutions and providing customer support.

How diverse is the team at SeedLegals?

We pride ourselves on having a diverse team that fosters creativity and innovation.

Is there room for growth and career development in this role?

Yes, we offer opportunities for career advancement and professional growth within SeedLegals.

Do I need specific experience in legal tech to apply for this role?

While prior experience in legal tech is a plus, it is not a requirement for this position. We are looking for motivated graduates with a keen interest in the field.

SeedLegals

Start, raise and grow faster with SeedLegals.

Law
Industry
51-200
Employees
2016
Founded Year

Mission & Purpose

SeedLegals is a legal-tech platform that simplifies the process of creating, negotiating, and signing legal agreements for startups and investors. The company aims to streamline and democratise legal services, making it easier and more affordable for businesses to handle their legal needs. SeedLegals focuses on providing innovative, user-friendly solutions that save time and reduce costs, ultimately empowering entrepreneurs to grow their ventures efficiently while ensuring legal compliance.

Culture & Values

  • We’re driven by our customers’ success

    We’re an empathetic team that works hard to understand our customers’ needs and truly loves to help.

  • We invest and trust in each other

    We support and celebrate each other and build relationships within and beyond our own teams.

  • We’re committed to a growth mindset

    We’re agile self-starters, passionate about change and not afraid to challenge the status quo. We deliver on our promises and hold each other to high standards.

  • We embrace diversity and cultivate inclusion

    We create an environment that’s safe to be authentic in and where we can all be heard. We appreciate different identities, perspectives, beliefs and norms.