FAQs
What is the key role of a Customer Experience Lead in this position?
The key role of a Customer Experience Lead in this position is to lead a team of designers in shaping and implementing design strategy and customer experience for our financial services client.
What experience is required for this role?
The ideal candidate should have experience in customer journey, digital transformation, and digital banking. They should also have experience in working with research teams and understanding design challenges in the context of business and engineering priorities.
What responsibilities does the Customer Experience Lead have in this position?
The Customer Experience Lead is responsible for shaping and implementing design strategy, working with research teams to understand business needs, and mentoring and coaching designers within the platform to build a strong culture and collaboration.
Is there potential for this role to extend beyond the initial 6-month period?
Yes, there is potential for this role to extend beyond the initial 6-month period, depending on performance and business needs.