FAQs
What is the role of a Customer Experience Representative at Indigo?
The Customer Experience Representative helps to create joyful moments for customers by engaging with them, conducting inventory tasks, and leveraging product knowledge to tell stories that connect customers to the brand.
Is experience in retail required for this position?
Experience in specialty retail or a retail environment is preferred but not required.
What are the key responsibilities of this position?
Key responsibilities include conducting inventory counts, managing stock and product returns, creating a visually appealing store, engaging with customers, and ensuring a safe and welcoming environment.
What kind of schedule will I need to work?
A flexible schedule is required, including evenings, weekends, holidays, overnights, and early mornings. You may also need to support store operations before or after store closing.
Is bilingualism required for this position?
Yes, bilingualism (French/English) is required for all positions in Québec. Other languages are considered an asset.
What should I do if I need accommodations during the recruitment process?
If you require accommodations, you should contact Human Resources at Support-HR@indigo.ca to discuss your needs during the recruitment process.
How does Indigo promote diversity and inclusion?
Indigo is committed to creating a welcoming environment by fostering diversity and inclusion and encourages applications from individuals of various backgrounds, including those who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities.
What are Indigo's High-Performance Characteristics?
Indigo's High-Performance Characteristics encourage employees to role model authenticity, seek inspiration, know their audience, and create joyful customer experiences while contributing positively to the team and community.
What is the emphasis on health and safety in this role?
There is a strong emphasis on health and safety, with an expectation that everyone contributes to and prioritizes the health and safety of customers and colleagues.
What opportunities for self-development are available in this role?
Employees are encouraged to own their self-development and provide continuous feedback to colleagues and the Leadership Team, as well as share ideas for improving the employee and customer experience.