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Customer Experience Representative

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Indigo

Sep 1

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Toronto

Requirements

  • Experience in specialty retail or a retail environment preferred but not required
  • Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
  • Demonstrated commitment to creating an exceptional employee and customer experience
  • Ability to be mobile on the sales floor for extended periods of time
  • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
  • Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings
  • Available to support the daily operations of the store, before or after the store closes (5am or 10pm start time) as needed
  • Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

  • Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
  • Use merchandising standards to create a visually appealing, stimulating store
  • Align with Store leadership on goals and objectives for fiscal year
  • Create a warm and welcoming environment in our stores
  • Add joy to our customers' lives
  • Leverage our product to tell stories
  • Engage and connect with our customers on the floor
  • Curate specific product collections for each customer you meet
  • Role model Indigo’s High-Performance Characteristics
  • Seek information regarding new products, promotions, and programs
  • Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
  • Take accountability to respond to customer feedback in a timely manner
  • Hold self and others accountable
  • Own self-development and provide continuous feedback to colleagues and Leadership Team
  • Share ideas with Leadership Team on how to improve the employee and customer experience

FAQs

What is the role of a Customer Experience Representative at Indigo?

The Customer Experience Representative helps to create joyful moments for customers by engaging with them, conducting inventory tasks, and leveraging product knowledge to tell stories that connect customers to the brand.

Is experience in retail required for this position?

Experience in specialty retail or a retail environment is preferred but not required.

What are the key responsibilities of this position?

Key responsibilities include conducting inventory counts, managing stock and product returns, creating a visually appealing store, engaging with customers, and ensuring a safe and welcoming environment.

What kind of schedule will I need to work?

A flexible schedule is required, including evenings, weekends, holidays, overnights, and early mornings. You may also need to support store operations before or after store closing.

Is bilingualism required for this position?

Yes, bilingualism (French/English) is required for all positions in Québec. Other languages are considered an asset.

What should I do if I need accommodations during the recruitment process?

If you require accommodations, you should contact Human Resources at Support-HR@indigo.ca to discuss your needs during the recruitment process.

How does Indigo promote diversity and inclusion?

Indigo is committed to creating a welcoming environment by fostering diversity and inclusion and encourages applications from individuals of various backgrounds, including those who identify as Black, Indigenous, a person of colour, LGBTQ2+, and people with disabilities.

What are Indigo's High-Performance Characteristics?

Indigo's High-Performance Characteristics encourage employees to role model authenticity, seek inspiration, know their audience, and create joyful customer experiences while contributing positively to the team and community.

What is the emphasis on health and safety in this role?

There is a strong emphasis on health and safety, with an expectation that everyone contributes to and prioritizes the health and safety of customers and colleagues.

What opportunities for self-development are available in this role?

Employees are encouraged to own their self-development and provide continuous feedback to colleagues and the Leadership Team, as well as share ideas for improving the employee and customer experience.

We are connected through our love of books, ideas, and helping each other and our customers live Life, on Purpose.

Retail & Consumer Goods
Industry
5001-10,000
Employees
1996
Founded Year

Mission & Purpose

Indigo is a Canadian retailer that specialises in books, gifts, toys, and lifestyle products. Their ultimate mission is to enrich the lives of their customers by inspiring and indulging their love of reading and creativity. The purpose of Indigo is to provide a curated selection of books and unique lifestyle products that promote wellness, creativity, and personal growth. They aim to create a welcoming and immersive shopping experience both online and in their physical stores, fostering a community of book lovers and supporting cultural enrichment through literary events and author engagements. Indigo seeks to be a destination where customers can discover new books, find thoughtful gifts, and explore products that enhance their everyday lives.